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28 Feb 2018

JICA expert team

Background statement prepared by JICA expert team

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In mid-2013, JICA commenced providing technical assistance for the Thilawa SEZ Management Committee (TSMC) and Yangon Regional Government (YRG), including in regards to complaints management... In late 2014, JICA technical assistance was accelerated, to facilitate ongoing improvements and strengthen alignment with international practices in responsible business and social performance... Since late 2016... MJTD commenced a regular engagement program with communities in proximity to the SEZ,... TSMC conducted a rapid socio-economic impact review of 11 project-affected communities located in close proximity to the SEZ,... [and] JICA commenced supporting an ongoing formal social performance training program on land acquisition and resettlement for Thilawa SEZ and other Government of Myanmar stakeholders.

... [I]n October 2017, a Thilawa SEZ complaints review was undertaken... [and] more than 200 stakeholders... were consulted... The primary focus was to establish a complaints management system that both: i) recognised the needs and preferences of individuals and communities affected by the SEZ... and ii) which aligned with existing TSMC/MJTD management systems... The outcome... was [the] development of an integrated Thilawa SEZ Complaints Management Procedure (TCMP)... To inform the specific design of the TCMP, an additional 250 stakeholders were consulted during November 2017... [T]he first complaint following the processes outlined in the integrated TCMP was raised by a project affected person on 12th November 2017.