The Office of the Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for projects supported by the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA)--the private sector arms of the World Bank Group. CAO responds to complaints from project-affected communities with the goal of enhancing social and environmental outcomes on the ground. CAO reports directly to the President of the World Bank Group...Seven broad principles guide the development of effective participatory [water] monitoring programs: 1. Participation. Active participation gives those most directly affected equal voice in the design process, program implementation, and data analysis; 2. Transparency. Participants have access to information that is understandable and allows them to make informed decisions; 3. Fair Process. A fair process leads to a credible program based on learning and mutual understanding, which becomes the basis for corrective action; 4. Negotiation. Parties negotiate to reach agreement at each stage of the process: from determining what will be monitored or evaluated to deciding how and when data will be collected, interpreting what the data actually mean, agreeing to how findings will be shared, and outlining what actions will be taken...[Refers to Maple Energy and Nicaragua Sugar Estates Limited (NSEL)].