28 Mai 2025
Scroll. Click. Suffer: The Hidden Human Cost of Content Moderation and Data Labelling
Zusammenfassung
Date Reported: 28 Mai 2025
Standort: Kolumbien
Unternehmen
Meta (formerly Facebook) - Client , ByteDance - ClientAndere
Not Reported ( Technologie: Software und digitale/webbasierte Dienste ) - EmployerBetroffen
Total individuals affected: Number unknown
Wanderarbeitnehmer & eingewanderte Arbeitnehmer: ( Number unknown - Location unknown , Technologie: Software und digitale/webbasierte Dienste , Men , Unknown migration status )Themen
Mentale Gesundheit , Einschüchterung & Drohungen , Excessive production targets , Occupational Health & Safety , Vergewaltigung & sexueller Missbrauch , Access to Non-Judicial Remedy , Reasonable Working Hours & Leisure Time , Denial of leave , Contract Substitution , Informationszugang , Verweigerung der freien MeinungsäußerungAntwort
Antwort erbeten: Ja, von Journalist
External link to response: (Find out more)
Ergriffene Maßnahmen: Equidem shared the reports findings with Bytedance & Meta.Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. The responses can be read in more detail in the report.
Art der Quelle: NGO
Zusammenfassung
Date Reported: 28 Mai 2025
Standort: Ghana
Unternehmen
ByteDance - Client , Meta (formerly Facebook) - ClientAndere
Not Reported ( Technologie: Software und digitale/webbasierte Dienste ) - EmployerBetroffen
Total individuals affected: Number unknown
Wanderarbeitnehmer & eingewanderte Arbeitnehmer: ( Number unknown - Location unknown , Technologie: Software und digitale/webbasierte Dienste , Men , Unknown migration status )Themen
Access to Non-Judicial Remedy , Mentale Gesundheit , Excessive production targets , Denial of leave , Einschüchterung & DrohungenAntwort
Antwort erbeten: Ja, von Journalist
External link to response: (Find out more)
Ergriffene Maßnahmen: Equidem shared the reports findings with Bytedance & Meta. Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. The responses can be read in more detail in the report.
Art der Quelle: NGO
Zusammenfassung
Date Reported: 28 Mai 2025
Standort: Kenia
Unternehmen
Meta (formerly Facebook) - Client , OpenAI - ClientAndere
Not Reported ( Technologie: Software und digitale/webbasierte Dienste ) - EmployerBetroffen
Total individuals affected: Number unknown
Wanderarbeitnehmer & eingewanderte Arbeitnehmer: ( Number unknown - Location unknown , Technologie: Software und digitale/webbasierte Dienste , Gender not reported , Unknown migration status )Themen
Verweigerung von Vereinigungsfreiheit (siehe: Arbeit) , Right to Unionisation , Dismissal , Informationszugang , Reasonable Working Hours & Leisure Time , Denial of leaveAntwort
Antwort erbeten: Ja, von https://equidem.org/wp-content/uploads/2025/05/Equidem-Data-Workers-Report-May-29.pdf
Ergriffene Maßnahmen: Equidem shared the reports findings with Meta & OpenAI. Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. OpenAI said it conducted an investigation and found no evidence to the support the claims. The responses can be read in more detail in the report.
Art der Quelle: NGO
Zusammenfassung
Date Reported: 28 Mai 2025
Standort: Kenia
Unternehmen
Remotasks (part of Scale AI) - EmployerBetroffen
Total individuals affected: Number unknown
Arbeiter: ( Number unknown - Location unknown - Sector unknown , Gender not reported )Themen
Excessive production targets , Irregular Work , Social Security , Access to Non-Judicial Remedy , Occupational Health & SafetyAntwort
Antwort erbeten: Ja, von Journalist
External link to response: (Find out more)
Ergriffene Maßnahmen: Remotask's response can be read in full in the report.
Art der Quelle: NGO
... Launched on May 28, 2025, ‘Scroll. Click. Suffer.’ is Equidem’s in-depth investigation into the hidden workforce behind AI and social media—data labellers and content moderators. Based on interviews with 113 workers across Colombia, Kenya, and the Philippines, the report exposes the extreme occupational, psychological, sexual, and economic harms faced by those moderating violent content and training AI models for platforms like Meta, TikTok, and ChatGPT.
From PTSD and substance dependency to union-busting and exploitative contracts, it reveals an industry architecture that normalises harm and conceals abuse. Tech giants outsource risk down opaque, informal supply chains, while workers are silenced by NDAs, punished for speaking out, and denied basic protections.
Grounded in worker testimonies and legal analysis, the report outlines a clear roadmap for reform—and calls on lead firms, investors, governments, and the ILO to centre the rights of digital workers...
[Equidem shared the reports findings with Bytedance, Meta, OpenAI, and Remotasks. ByteDance did not respond to Equidem. Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. OpenAI said it conducted an investigation and found no evidence to the support the claims. Remotasks also outlined safety measures in place, including a “24/7 anonymous hotline”, and noted “ongoing improvements” they claim the firm has undertaken. The responses can be read in more detail in the report]