"Undercover recordings capture hotel staff racially segregating guests", 8 March 2019

Management at a popular hotel run by Australia's largest hotel group has been directing staff to segregate Aboriginal people into inferior rooms while charging them the same price as other guests....

Employees at the Ibis Styles Alice Springs Oasis were instructed to direct guests from the communities — a local expression describing Aboriginal people from out of town — into one of six designated rooms.

...Accor is the largest operator of hotels in Australia, and the fourth-largest operator in the world.

It is the parent company of Ibis, as well as hotel brands including Movenpick, Novotel, Sofitel, Adagio, Mercure, The Sebel and Mantra.

"Accor is unaware of any complaints from staff or guests of this nature," said an Accor spokesperson in a statement issued to the ABC.

"The hotel welcomes and embraces guests from all backgrounds and cultures that reflects their diverse workforce, which includes 31 per cent Indigenous employees."

Jo McKenzie, a manager of the Ibis Styles in Alice Springs..."We have two room types — being standard rooms and superior rooms — and we allocate on how people book,"...said....

Ms McKenzie denied the hotel allocated Aboriginal people to specific rooms....