Australia: Department store Myer accused of discriminatory actions against an indigenous teenage customer

Department store Myer has been accused of racial profiling after a staff member called security guards to check on a teenage Aboriginal customer while he was shopping in its Perth store. Media coverage of the incident is linked below. 

Business & Human Rights Resource Centre invited Myer to respond to allegations of racial profiling. Myer's response is also linked below. 

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Company response
8 April 2018

Myer's response to racial profiling allegations

Author: Myer

Business & Human Rights Resource Centre invited Myer to respond to recent allegations of racial profiling at its Perth store.

The company responded:

"Myer is committed to equality, diversity and inclusion across our stores and workplaces and we want our customers to feel welcome and safe when shopping with us irrespective of gender, background or sexuality.

Myer has looked into this matter, which came about due to a misunderstanding between team members when the customer entered the change rooms without carrying any clothing items. There were no other factors involved.

We have met with the family and apologised."

Article
5 April 2018

Myer accused of racially profiling Aboriginal boy after security guards called at Perth store

Author: Graeme Powell & Damian Smith, ABC Radio Perth

22 March 2018

Department store Myer has been accused of racial profiling after staff called security guards to conduct checks on a teenage Aboriginal boy while he was shopping at its flagship store in Perth's central business district.

Jaylen Garlett, 16, was shopping with his father, Shem, for a shirt for his school ball...when his father briefly left him alone in the change rooms to make a phone call.

Shem Garlett said while he was on the phone he heard a call over the store's intercom for security to attend the men's fitting rooms.

"...I asked the lady at the service desk if everything was OK." "She told me that there was a boy unaccompanied in the change rooms that didn't have anything to try on so she called security."..."I suggested that she was racially profiling as the only thing she would have noticed was a young Aboriginal man, in her mind, appearing to be in the wrong place."...

 

 

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