Sir, John Ruggie (Letters, January 19) is absolutely correct in his response to Amnesty International’s criticism of the United Nations “protect, respect, remedy” framework for business and human rights which he developed after an extremely thorough and wide-ranging consultation process. As a result of Prof Ruggie building imaginatively on this consultation process the framework is indeed widely supported by business and civil society. It is already having an impact. Through the guidance in the framework companies are improving their initial appraisals of the likely impact of their operations – the “respect” part of the framework. Even more importantly in my view, companies are already developing the communication and complaints mechanisms for addressing problems as they occur – the “remedy” part, which catches community issues at an early stage before they blow up into major confrontations often involving security forces with almost inevitable detrimental effects.