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Article

16 Feb 2016

Author:
Ke Jiayun, Shanghai Daily (China)

China: Physically challenged travelers sue Juneyao Airlines after being declined boarding

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[Chinese article includes response from Juneyao Airlines]

Two disabled men are suing Juneyao Airlines to fight for an equal right…to travel after they were turned down by the airline when boarding a flight in November, the Pudong New Area People's Court said…

According to the court, the two paraplegics sitting on wheelchairs… bought two flight tickets from Juneyao Airlines…[W]hen they arrived at the airport, they were informed that they were not allowed to board the flight without being accompanied by others. The two plaintiffs then told the airline staffers that they can travel on their own, which can be proved by their previous experiences. The airline staffers didn't listen to them and launched a refund process. The reason…is listed as "being accompanied by none and couldn't travel on their own." The staffers said that no matter the pair agree or not, the refund had become effective since then.

…Juneyao Airlines expressed that they were willing to make some compensation to the two plaintiffs in court.