China: Ride-hailing firm Didi Chuxing removes curfew for female users following huge backlash on social media
Author: CNN Business, Published on: 11 November 2019
“China's top ride-hailing company introduced a 'curfew' for women after riders were killed. It's being forced to backtrack”, 8 November 2019
China's top ride-hailing firm is walking back one of its newest features after users accused the company of discriminating against women by preventing them using one of its services in the late evening.
Didi Chuxing earlier… announced it would resume its controversial carpooling service, Hitch, for the first time since taking it offline last year following the killings of two female passengers. In a bid to improve passenger safety, it said it would only let women book rides until 8:00 p.m., while men could use the platform until 11:00 p.m.
Following a huge backlash on Chinese social media, the company has backpedaled fast. Didi said… that the earlier cutoff would now apply to all customers regardless of gender.
"We agree that the public trial service for Hitch should be available to all users on the same schedule and decided to set the service time between [5:00 a.m. and 8:00 p.m.] for everybody," the company said.
… the hashtag "#WomenCan'tTakeDidiAfter8PM" was trending on Chinese social network Weibo, generating over a thousand posts on the Twitter-like service…
The company spokesperson said… that its 8:00 p.m. cutoff for women was because its data showed that "sex-related complaints, predominantly from women users" are 45% higher between then and 11:00 p.m…
Didi has rolled out several other safety measures. They include more rigorous checks on both drivers and passengers, a virtual "safety assistant" and a hotline that allows users to speak to support staff in real time…
The company says it will continue to try and improve safety and is asking its users to stick by it.
"Please bear with us as we continue to explore different ways of making your rides safer," the spokesperson said. "User safety is our number one priority and we will closely monitor the Hitch service during this trial period and beyond."
Related companies: Didi Chuxing (former Didi Kuaidi)