Business Human Rights Resource Centre
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View as list Alibaba.com Apple AT&T China Mobile China Shenhua Energy (part of Shenhua Group) Cisco Systems Comcast Deutsche Telekom eBay EMC Ericsson Facebook Google Harman Hon Hai HP (Hewlett-Packard) IBM Intel KDDI Microsoft MTN Nippon Telegraph and Telephone (NTT Group) NTT Docomo Ooredoo Oracle Orange Qualcomm Safaricom Samsung SAP Singapore Telecommunications Softbank Sonatel Taiwan Semiconductor Manufacturing (TSMC) Telefónica Telstra Tencent Texas Instruments Verizon Vodafone Yahoo! Zain
Policy commitment Alibaba declined to complete the survey.  We welcome a response at any time.  No publicly-available human rights policy found for Alibaba. Apple has not yet responded to the survey.  No publicly-available human rights policy found for Apple. Yes. Our commitment to this issue is detailed in our Human Rights in Communication Policy [link], and our work is supported by our Code of Business Conduct [link], our Privacy Policy [link] and our Principles of Conduct for Suppliers [link]. China Mobile declined to complete the survey.  No publicly-available human rights policy found for China Mobile. China Shenhua Energy has not yet responded to the survey.  No publicly-available human rights policy found for China Shenhua Energy. Yes, Cisco has a human rights policy: [link] Human rights is a matter which encompasses multiple issues and therefore this corporate human rights policy is supported by other Cisco policies including but not limited to policies on privacy, product appl...... No publicly-available human rights policy found for Comcast. Yes, the commitment to respect human rights is implicitly and explicitly enshrined in DT’s foundational policies, such as the Code of Conduct, the Guiding Principles and the Social Charter. The Code of Conduct is the basic framework for all employees o...... eBay has not responded to the survey.  No publicly-available human rights policy found for eBay. EMC did not respond to the survey.  EMC's human rights and labor policy is here: [link] Yes, Ericsson has a 1. Code of Business Ethics [link] 2. A Code of Conduct including a Supplier Code of Conduct [link] Showing, for example, the commitment of Ericsson to implementing the UNGP, identifying our salient human rights issues etc. For more ......   Google declined to complete the survey, but referred to its participation in the Global Network Initaitive, and the GNI's assessment of Google's policies and practice on human rights: [link] Harman did not respond to the survey. Harman's human rights policy statement is available here: [link] Hon Hai declined to respond to the survey.  No publicly-available human rights  policy found for Hon Hai. Yes. Stand-Alone. Global Human Rights Policy [link] Other related policies include: Contingent Worker Code of Conduct HP Environment, Health, and Safety (EHS) Policy HP Global Citizenship Policy HP Global Master Privacy Policy HP Harassment-free Work E...... IBM declined to respond to the survey, but provided a link to its human rights policy statement:  [link] Stand-alone policy Intel Human Rights Policy [link], Intel Statement on Human Trafficking and Slavery [link], Intel Code of Conduct: [link], Electronic Industry Citizenship Coalition Code of Conduct: [link] Note: English translation of KDDI's Japanese original - currently under review by the company: will be made available here as soon as approved. Microsoft has a stand-alone Global Human Rights Statement ([link]). Human rights are also incorporated into policies including: our Supplier Code of Conduct: [link] and our Standards of Business Conduct: [link]. Update 2016: Updated Human Rights Policy Yes, a stand-alone policy is maintained. The Group's publicly available commitment is available at [link]. Nippon Telegraph and Telephone did not respond to the survey.  NTT's human rights policy is available here: [link] Yes. [link]  See also: [link] [link] Ooredoo did not respond to the survey.  No publicly available human rights policy found for Ooredoo.   Yes, Orange was one of the first companies to join the United Nations Global Compact in 2000, asserting its commitment to respecting and promoting basic human rights in its activities and sphere of influence. The commitment to respect and promote human...... Qualcomm’s Commitment to Human Rights ([link]) is a stand-alone “human rights” policy that references the company’s human rights commitments articulated in The Qualcomm Way: Our Code of Business Conduct ([link]), our annual Qualcomm Sustainability Repo...... Safaricom has not yet responded to the survey.  No publicly-available human rights policy found for Safaricom. Samsung did not respond to the survey.  No publicly-available human rights policy was found for Samsung.   [link] (SAP Code of Business Conduct, Global Health and Safety Management Policy, Supplier Code of Conduct, Partner Code of Conduct) [link] (Our integrated company report with more information about human rights at SAP. Quotes of the company report wer...... SingTel has been a signatory of the UN Global Compact since 2007 and is committed to upholding its 10 principles, including human rights. [link]  [link] - [link] - [link] Softbank did not respond to the survey.  No publicly-available human rights policy was found for Softbank. No, however our Rules of Procedure, Code of Ethics and Professional Conduct, Occupational Safety and Health Policy, as well as the working conditions specified in our contracts with suppliers and service providers, ensure that the company respects the ...... Taiwan Semiconductor Manufacturing declined to respond to the survey.  No publicly-available human rights policy found for Taiwan Semiconductor Manufacturing. Specific human rights policy: [link]  [link] Telstra did not respond to the survey.  Telstra's human rights policy is available here: [link] Five principles were stipulated in the company’s “Corporate Social Responsibility Report”: protection of employee privacy, policy of non-discriminatory equality, strict implementation of benefits policy, fair assessment of job performance, and equal op...... Texas Instruments has not yet responded to the survey.  No publicly-available human rights policy was found for Texas Instruments. Yes. Verizon’s Human Rights Statement was updated in 2013: [link] Verizon Employee Code of Conduct: [link] Verizon Supplier Code of Conduct: [link] Verizon EEO/Affirmative Action Policy: [link] Verizon Privacy Policy: [link] Verizon Environmental,...... Yes. Vodafone’s responsibility to respect human rights, is embodied in its Business Principles and Code of Conduct which are publicly available at [link] Vodafone’s approach to human rights is available publicly at [link]  and states that “Wherever we ...... Yahoo! Inc. (“Yahoo”) was founded on the principle that promoting access to information can improve people’s lives and enhance their relationship with the world around them.  We recognize that our products, technology, and operating footprint increasin...... Yes.  Zain has references to its human rights commitments within the following documents that are publically accessible: Its Code of Conduct: [link] Its Supplier Code of Conduct: [link]   Its Sustainability Report: [link]
Governance     Our Human Rights in Communication Policy is owned by our Chief Sustainability Officer, with input from our Chief Privacy Officer and other business units affected by this issue, such as supply chain, legal and compliance.  The Chief Sustainability Offi......     Cisco has adopted a formal human rights governance structure to support implementation of the company’s Human Rights Roadmap. Our cross-functional Human Rights Working Group includes experts from across the business, including Supply Chain, Ethics, Pri......   The responsibilities for the Global Compact Principles are allocated to the different board members. The overall responsibility to comply with all Global Compact Principles is allocated to the CEO. Corruption, for instance, is allocated to the board me......     Head of Sustainability and Corporate Responsibility is responsible for Sustainability and Corporate Responsibility defined as the integration of social, environmental and economic issues in a triple bottom line context. Operational responsibility for l......         HP has Board and executive-level committees that are responsible for monitoring any human rights or ethical concerns that might arise from HP’s activities. The Nominating, Governance and Social Responsibility Committee (the “NGSR Committee”) is respons......   The Board of Director’s Corporate Governance and Nominating Committee charter includes oversight for all environmental, social and governance issues, such as human rights. The Charter states, “reviews and reports to the Board on a periodic basis with r...... Note: English translation of KDDI's Japanese original - currently under review by the company: will be made available here as soon as approved. Microsoft’s commitment to human rights is embedded in our mission of helping people and businesses realize their full potential and our Global Human Rights Statement enumerates the ways human rights are relevant across our business. The lead responsibi...... The Group Board has delegated responsibility for sustainability to the Group Social and Ethics Committee. ICT Human Rights matters are overseen by this Committee, which comprises both members of the Group Board, and the Group Executive Committee. Withi......   Please refer to the following link: [link]     The responsibility for human rights is shared by several bodies in the highest level in the organization. Human rights, being a part of Orange’s CSR approach are underpinned by a dedicated organisation, involving all employees in every business and cou...... We incorporate sustainability throughout our business. Our sustainability initiatives are guided by our cross-divisional Qualcomm Sustainability and Reporting (QSR) Leadership Committee, which reports annually to the Governance Committee of our Board o......     We consider ourselves to be bound to respect human rights for ethical as well as economic reasons. The adherence to high ethical standards helps us to protect our reputation, to promote diversity in our company and to hire highly qualified people and m...... As a signatory of the UN Global Compact, we believe in and support its principles including human rights. Today, the Group CSR function engages the various internal stakeholders (such as  procurement) on this topic. For example, our Supplier Code of Co......   By means of the Rules of Procedure and the Occupational Safety and Health Policy.   The Institutional Affairs Committee, as the top governing body of Reputation and Corporate Social Responsibility, where the implementation and development of our sustainability strategy is consolidated and reinforced. The Global Directorate for Corpora......   Responsibility for human rights issues rests primarily with the company’s corporate culture and the Employee Relations Department. The company believes that human rights issues have a bearing on the entire development of the corporate culture and estab......   Verizon’s Corporate Governance and Policy Committee of the Board of Directors has oversight for our human rights practices. A director in our international policy group is responsible for our human rights practices with support from the Global Corporat...... Human rights are governed as an integral part of Vodafone’s governance of sustainability performance. The Group Executive Committee (ExCo) is responsible for Vodafone’s sustainability performance. An explanation of the governance model is included in V...... Yahoo was a trailblazer in the area of business and human rights, formally establishing a dedicated Business & Human Rights Program ([link]) in spring 2008 in order to help integrate human rights concerns into business decision-making and to lead o...... Human rights are ingrained in the Zain business model. Zain takes an ethical approach to its product and service offerings, and emphasizes accessibility, affordability and the maximization of utility in its product and service portfolio. Products and s......
Management     We post our human rights policy online, and we publicize it in a variety of ways, such as by blogging, speaking at public events or sharing with policymakers. We make it available to our employees, particularly those most likely to interact with human ......     Human rights issues are guided by a cross-functional team of employees. The human rights working group is supported by many functional groups including: Cisco’s ethics and integrity team for global communications channels Compliance learning and develo......   General management program: For managing the corporate responsibility to respect human rights, DT adopted a strategic human rights due diligence action plan or program framing our human rights activities in alignment with the UN GPs (see [link]). This ......     Ericsson has Group-wide policies, processes and directives in place for responsible sourcing, environmental management, Occupational Health & Safety, anti-corruption, labor standards and human rights. The Ericsson Group Management System (EGMS) inc......         HP’s expectations for respecting human rights are included in our Standards of Business Conduct, our Global Human Rights Policy and several specific policies and codes of conduct which guide our business practice. HP’s Ethics and Compliance Office, wit......   Our commitment to human rights is outlined in our own Human Rights Principles and in the Intel Code of Conduct. These policies address diversity and nondiscrimination, workplace safety, child labor, forced labor and human trafficking, working hours and...... Note: English translation of KDDI's Japanese original - currently under review by the company: will be made available here as soon as approved. We work to ensure that we respect human rights across all aspects of our business and we seek to apply the power of technology to promote human rights globally. Since endorsing the UN Global Compact in 2006, Microsoft has had a formal commitment to res...... Group level, country-specific, and business continuity risks and mitigation/ management and compliance processes in all MTN countries of operation are addressed and managed through the Group’s Business Risk Management process, which includes a list of ......   Please refer to the following links: [link] [link]     The human rights management theme is very broad and complex, so that Orange has been undertaking many measures to ensure proper approach to this extensive issue. Some of them (e.g. grievance procedures, stakeholder engagement, cooperation with external...... Human rights at Qualcomm is managed by a cross-divisional team of experts from our human resources, government affairs, global social responsibility, legal and supplier management teams. Qualcomm’s annual risk assessment of our operations includes the ......     Our Commitment to Respect Human Rights describes the standards we aspire to adhere to in the three core areas of employees, partners and suppliers and solutions. Our sustainability organisation is responsible for the implementation of our Commitment to...... For example, the company follows the laws and guidelines from the Ministry of Manpower when it comes to employee matters. Topics covering Workplace Safety and Health are strictly adhered to. The company also goes beyond and above to meet the needs of i......   These issues are addressed by Human Resources Management (HRM)   For the implementation of the Guiding Principles, we have defined a formal process to simplify the proactive management of risks and to make the most of opportunities, involving our principal stakeholders. To this end, and with the external support of ......   Tencent established a specialized human resources department for unified planning of the establishment and management of an institutional framework for safeguarding human rights throughout the company. It set up a specialized OHS management committee t......   Verizon is committed to promoting values that foster human rights. We strive to create an environment of respect, integrity and fairness for employees and customers wherever we do business, and we expect our business partners to operate the same way. T...... In 2012, we worked with the sustainability organisation Business for Social Responsibility to conduct a gap analysis of our Group-level approach to human rights against the UN Guiding Principles on Business and Human Rights. This identified the catego...... Yahoo is committed to the international legal and normative foundations of freedom of expression and privacy, and we’ve translated those principles into practical steps inside the company.  Yahoo’s Business & Human Rights Program helps to ensure th...... Human rights issues are identified within the value chain through the supplier selection process. Zain’s supplier selection process ensures that for significant spend suppliers, major consideration is given to those with established and reputable polic......
Stakeholder engagement     In 2013, we became the first American company to join the Industry Dialogue (the “Dialogue”) and sign onto its guiding principles. The dialogue comprises a number of telecommunications operators and vendors (both infrastructure and technology providers......     Cisco has an extensive history of engaging on corporate social responsibility issues. In 2014 Cisco held its first stakeholder engagement focused exclusively on human rights. In July 2014, five Cisco senior leaders met with experts from seven global hu......   Deutsche Telekom developed a stakeholder involvement strategy in 2011 to help the company structure its relationship to its stakeholders on the basis of a stable, reliable foundation. Our aim is to take the issues put forward by our stakeholders seriou......     Ericsson consult stakeholder via questionnaires and surveys on general sustainability and CR issues including human rights. In addition, Ericsson had for example two stakeholder consultations in conjunction with the human rights impact assessment for M......         When considering our business decisions we seek and strive to consider the perspectives of shareholders, customers, and other stakeholder. For that reason, and consistent with our policy, we review our business decisions when questioned by stakeholders......   Intel’s goal is to cultivate a safe, diverse, and respectful work environment where employees can thrive, innovate, and feel comfortable raising issues to management and be assured of non-retaliation. Our “open door” policy enables employees to speak d...... Note: English translation of KDDI's Japanese original - currently under review by the company: will be made available here as soon as approved. We regularly communicate with thousands of stakeholders globally ranging from parents concerned about their child’s online safety to international human rights experts. These engagements take many forms. Employees from our business and operational grou...... The Group's stakeholder engagement process is detailed in the annual Integrated Business Report, the most recent version of which is located at [link] (see page 10). The updated version will be published at the end of March 2015. On human rights issues......   Please refer to the following link: [link]     The engagement of stakeholders is a crucial element of Orange approach to human rights which is based on constant dialogue with different groups of stakeholders. We believe that in the challenging areas of human rights, working together with our stakeh...... Our membership in the Electronic Industry Citizenship Coalition (EICC) and our participation in BSR’s Human Rights Working Group and the UN Global Compact further augment our human rights efforts. Working with other companies in these multi-industry gr......     Our Commitment to Respect Human Rights is the result of a consultation about the consequences of our economic activity with regards to human rights. The human rights aspects that are of particular relevance to SAP were identified in collaboration with ...... SingTel engages its stakeholders, including employees, unions, regulators like the Ministry of Manpower, and local communities on various topics that concern them.  Discussions and meetings are held where feedback is sought and clarifications are made.   The company has taken a proactive approach to the engagement of stakeholders impacted by its activities through its Corporate Social responsibility (CSR) policy (institutionalised dialogue with the stakeholders).   More than 200 Telefónica employees were involved in the Human Rights impact assessment and, in the interviews with stakeholders, questions were asked about each of the issues identified. [link]      First, a more standard system for employee protection and development; second, an employee training and development system that is oriented to the future; third, high-standard safety protection and welfare for employees.   We listen to and talk with a wide range of people — consumers, seniors, educators, elected officials, law enforcement, minorities, rural constituents, veterans and others — who are important to our business. Our long-standing Consumer Advisory Board, w...... Vodafone’s approach to stakeholder engagement is described at [link] As a global media and Internet company, Yahoo recognizes that we have a responsibility to promote free expression and privacy, and that we have an opportunity to use our platform to foster an exchange of ideas about how companies, government, NGOs, res...... Internally, Zain notifies its employees about human rights issues by referring them to the Code of Conduct and the Human Resource (HR) Policy manual, both of which cover human rights issues. Externally, ESMP guidelines specify policies for consulting ......
Identified human rights issues     For a view of pertinent human rights issues, please visit AT&T’s materiality assessment: [link]. AT&T engages a diverse range of stakeholders across all parts of our business. Through a regular materiality assessment, we systematically engage s......     The company selected the following from a check list: Freedom of Expression and Privacy Product Use: Internet Security Global Standards: Employees Supply Chain (including migrant workers, forced labor risks) Conflict minerals Descriptions of actions in......   The company selected the following from a check list: Health (including workplace health & safety, prevention of pollution) Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Sexual harassment ......     The company selected the following from a check list: Health (including environmental health,workplace health & safety) Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Sexual harassment Free......         The company selected the following from a check list: Health (including environmental health, workplace health & safety) Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Sexual harassment Fre......   The company selected the following from a check list: Health (including environmental health, workplace health & safety) Workplace diversity / non-discrimination    Conflict minerals Women Children   Health (including environmental health, workplace health & safety) Workplace  diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Sexual harassment Freedom of expression & privacy Conflict minerals Wo...... Health (including environmental health, workplace health & safety) Workplace diversity / non-discrimination Operations in conflict zones Freedom of expression and/or right to privacy / digital rights Transparency in payments to governments /respo......   Health (including workplace health and safety, pollution prevention) Workplace diversity / non-discrimination Conflict minerals Revenue transparency / responsible tax practices Product misuse     The company selected the following from a check list: Health (including workplace health & safety, prevention of pollution) Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Freedom of associa...... Please see Qualcomm’s Commitment to Human Rights for a list of our Human Rights priorities. Our 2013 QSR details our materiality assessment and the sustainability issues deemed most relevant to our Company.      Health Workplace diversity / non-discrimination Forced labour & trafficking Sexual harrassment Freedom of association Housing Access to water Freedom of expression & privacy Relations with security providers Women Children & child labour R...... The company selected the following from a check list: Health (including environmental health, workplace health & safety Workplace diversity / non-discrimination 1 100% Forced labour and human trafficking (including in supply chains) Freedom of expr......   The company selected the following from a check list: Health (including environmental health, workplace health & safety) Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Operations in conflic......   Health (including environmental health, workplace health & safety) Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains) Sexual harassment Freedom of association and trade union rights Freedom of ......       The company selected the following from a check list: Health (including environmental health, workplace health & safety)   Workplace diversity / non-discrimination Forced labour and human trafficking (including in supply chains)   Sexual harassment...... In 2012, we worked with the sustainability organisation Business for Social Responsibility to conduct a gap analysis of our Group-level approach to human rights against the UN Guiding Principles on Business and Human Rights. This identified the categor......    
Actions on health               The protection of the health and safety of our employees is of high importance to DT. The Health and Safety Management (H&S) unit also ensures compliance with statutory health and safety regulations at national level with a network of physicians, o......                                   E.g. new Group agreement in the health and safety field. See the link: [link]                     An example is gaming systems. To prevent non-adult players from becoming addicted to game playing, the company specially designed an anti-addiction system into the games. The longer a game goes on, the more game scores will decrease. In this way, the p......   Health: Verizon is committed to the health and wellness of our employees, their families and our retirees. In 2013, we provided coverage to more than 700,000 beneficiaries, investing more than $3.2 billion to deliver high-quality health care benefits. ...... Economic, Social and Cultural Rights: More information on how Vodafone manages Transformational solutions, Ethics and Mobiles, masts and health are available in Vodafone’s sustainability reporting [link] [link] [link]   Health (including workplace health & safety, prevention of pollution) Examples include: Public health awareness initiatives. Activities to mitigate pollution by the company (such as the installation of battery and solar hybrid solutions) The ESMP ......
Actions on workplace diversity / non-discrimination                                                   E.g. encouraging women’s access to positions of responsibility, with the aim of having, between now and 2015, 35% female representation in its management bodies. See 2013 Orange CSR report p. 43-45.                         Diversity/Non- discrimination/Racial and ethnic minorities: At Verizon, diversity means cultivating an inclusive organization that reflects the marketplace and leverages the diversity of employees, customers, suppliers and community partners, because i......     Zain’s HR Policy clearly forbids discrimination based on race, nationality, marital status, age, religion, gender, political belief, physical handicap or disability.
Actions on forced labour and human trafficking                               In November 2014, HP took a major step forward in expanding its leading supply chain program on preventing exploitative labor practices and forced labor. HP was the first company in the IT industry to require direct employment of foreign migrant worker......                                                   Zain’s Supplier Code of Conduct forbids forced labor in its supply chain.
Actions on sexual harassment                                                                             Forced labor/Sexual harassment: Verizon is committed to a workplace free from unlawful discrimination and harassment and will not tolerate discriminatory or harassing behavior of any kind. Please see our employee Code of Conduct ([link]) and EEO statem......     Zain’s HR Policy forbids all forms of verbal and physical harassment between employees.
Actions on freedom of association and trade union rights           To safeguard the rights of our employees, we follow our COBC, which includes our commitment to uphold human rights. We also rely on our many employee policies and guidelines that incorporate relevant laws and ethical principles—including those pertaini......                                       E.g. Group has implemented social dialogue bodies covering all activities at all levels: at global level: Global Group Committee: including 31 members elected for 4 years representing 22 countries with more than 400 employees in each one; in Europe: Eu......                           Labour Rights: We are committed to respecting the human rights of everyone working for Vodafone either directly as an employee, or indirectly as someone employed by one of our suppliers. More information on how labour rights are managed in Vodafone is ......    
Actions on displacement and community relocation                                                                               Land and property acquisition: We consult communities in the selection of our sites, as part of the applicable planning permissions in each market for installing antennas or other equipment. See Network deployment. [link]    
Actions on freedom of expression and privacy           As a technology leader, we believe that upholding the rights to freedom of expression and privacy are fundamental to our business and society. We strongly support freedom of expression and open communication on the Internet, and we are proud of our rol......                           As an example of a particularly long-standing and productive human rights-focused stakeholder partnership, Microsoft is a founding member and sits on the board of the Global Network Initiative (GNI). GNI is a collaborative effort between ICT companies,......           E.g. participation in Industry Dialogue (see question 8 and Orange 2013 CSR Report p. 14-15)                         Freedom of expression/Privacy/Digital rights - Verizon has a long history of standing up for the privacy rights of our customers. We are committed to maintaining strong and meaningful privacy protections for customers, striving to present privacy pract...... Civil and Political Rights: We believe that access to communications technology can support greater freedom of expression, which in turn depends upon the right to privacy if it is to be exercised effectively. More information on how privacy and freedom...... In 2008, Yahoo formally established a dedicated Business & Human Rights Program, the first of its kind in the industry, in order to lead our efforts to make responsible decisions in the areas of free expression and privacy.  Yahoo also is one of th...... Zain complies with the GSMA Mobile Privacy Principles; ensuring best practices are followed on matters related to the privacy and confidentiality of customer data. Zain takes the protection of customer data extremely seriously and takes all prudent mea......
Actions on operations in conflict zones                                                                                   Zain maintains business activities in several conflict zones including Iraq and South Sudan. In addition, Zain’s directs CSR outreach activities towards promoting reconciliation and peace-building, as is the case with the Youth Peacemaker Network, an i......
Actions on conflict minerals               One of the focus topics as a provider of electronic devices is the topic of conflict minerals. Some metals in ICT products are extracted from ores, some of which are found in the eastern part of the Democratic Republic of Congo where working conditions......                   One example of our leadership in Human Rights, is our effort on conflict minerals. Conflict minerals (tin, tantalum, tungsten, and gold) are mined through the exploitation of low-paid workers and used to fund violence, genocide and other crimes against...... Conflict minerals: [link]       Based on the requirement to disclose usage of “conflict mineral” products produced by the Democratic Republic of the Congo or its bordering countries under the U.S. “Financial Regulatory Reform” and in consideration of the intent of that law, the DOCOM......     E.g. update of Group processes to collect and escalate information from suppliers and take steps to encourage them to limit use of rare materials and those originating from conflict areas in the world, substituting them with recycled resources etc. See......                         Conflict Minerals: Verizon supports the goals of Section 1502 of the Dodd-Frank Act, which requires public companies like Verizon to exercise diligence over the supply chains of products we contract to manufacture. Please see our statement on conflict ......      
Actions on tax avoidance & revenue transparency                                                                             Transparency: Our commitment to operate a responsible and ethical business starts with the Verizon Credo. We know that to succeed in today’s global market our brand must stand for integrity, trust and the highest ethical standards. We live up to these ......     Zain maintains transparency by complying with local governance bodies such as the Capital Markets Authority. Zain also maintains transparency through the disclosure and publication of financial reports in regular intervals that are readily available t......
Actions on product misuse           We believe our role in providing more people across the world with access to the Internet is hugely important and that operating in most countries brings more benefits than if we were not present. In all countries where we do business, our technology a......                                                                       One key example is the Drive Zain campaign, an ongoing activity undertaken to raise awareness among the general public about the responsible use of mobile phones.
Actions on women                                                                                   Several of Zain’s CSR outreach activities specifically target socio-economic development and inclusivity for women. These include: sponsorship of the Widows Development Center in Iraq which in 2014 trained 1,500 women, and the support by Zain KSA of th......
Actions on children (including child labour)                                                                               Rights of the Child: We support a common industry approach to child safety online. More information on how Vodafone manages child safety online is available at Child safety online. [link]   Zain supports youth development initiatives across its footprint through its CSR outreach activities. These include skill development and capacity-building for children through activities such as: the Future University Network (FUN) program whereby stu......
Actions on migrant workers                                                                                   Zain targets the plight of migrant workers by developing service packages specifically catering to their needs, such as preferred rates to contact their home countries.
Actions on 'other' issues           Supply chain To help protect the rights of workers in our supply chain, we maintain a Supplier Code of Conduct, which describes our expectations on key human rights issues, including the prevention of child and forced labor. Through our supplier audit ......   In general, companies have to respect all human rights. Nonetheless, human rights impacts of companies vary between different industry sectors and business activities. Having our potential human rights impacts as an ICT enterprise in mind, we have iden......     For comments and examples of how Ericsson is working, see Sustainability Report [link]                   Please see these links for more information. Updated information will also be published at the end of March 2015. Health: [link] Freedom of expression/ privacy: [link] Transparency: [link]         Human rights in supply chain e.g. participation in Joint Audit Cooperation. See Orange 2013 CSR Report p. 27.         Examples: - [link] [link] - [link] [link]                 Environment: We have strong processes in place to manage the environmental impacts of our operations including our carbon footprint and disposal of electronic waste. See Environment. [link]   Connectivity: Connectivity is viewed as a human right by Zain due to its potential to empower individuals and facilitate their socio-economic development. Zain undertakes many initiatives that enable connectivity for those that are unconnected. In Sout......
Reporting & Communication     Each year we issue an annual sustainability update to summarize our work from the past year, capture progress toward our goals, review key performance indicators and discuss our present and anticipated challenges and opportunities on topics such as hum......     Cisco communicates externally about human rights through its annual corporate social responsibility report which is organized around five pillars: Executive comments, governance and ethics Supply Chain Our People Society The Environment We align our CS......   Internal and external communication on the company’s human rights activities is undertaken in multiple ways. Internally, a biannual report on the activities of the contact point for human rights is sent to the Board Member in charge of Human Resources.......     See Ericsson Sustainability Report [link] and Ericsson websites [link]. Ericsson also reports according to GRI as well as UN Global Compact Advanced Level.         HP reports publicly on its human rights commitments, progress, collaborations, allegations, grievance mechanism, and management in its annual Living Progress Report published in May. HP engages and trains its employees annually through the Standards of......   We have a section of our annual Corporate Responsibility Report dedicated to Human Rights (see link below). Depending on the human rights topics, we have additional collateral and material available on our corporate web site (see links below): Corporat...... Published on the Sustainability Report: [link] We communicate our progress meeting our human rights commitment in our annual Microsoft Citizenship Report and through public forums, and engagements with human rights experts, academics, and other stakeholders. In addition, since early 2013, Microsoft...... The annual Sustainability Report (including UN Global Compact and UN GRI reporting) provides a formal means of communicating to all stakeholders, and is available at [link] (last updated March 2014; next update March 2015). We engage in discussions on ......   Sharing information through the Sustainability Report. Please refer to the following link: [link]     To communicate about our approach and actions regarding human rights we use different kinds of tools: In Orange registration document there is a section about Governance and CSR (including human rights) See 2013 registration Document p. 313-381; In Ora...... Qualcomm communicates our human rights commitments and information about our programs through our annual QSR report, our annual GRI Content Index and our UNGC Communication on Progress. We post to the Qualcomm OnQ blog ([link]) to provide periodic upda......     Internal and external communications about our integrated company report ([link]) and via Sustainability at SAP.com ([link]), in English as well as in German. Update 2016: We communicate our engagement externally via our website SAP.com, as well as thr...... [link]  [link]  [link]    Activity Report, CSR & Sustainable Development Report, commercial flyers about the risks of using the equipment marketed.   Sustainability Report: [link]. Online Corporate Responsibility and Sustainability channels:  [link]. Social Responsible SRI indices: DJSI, etc.   Tencent periodically publishes the “Corporate Social Responsibility Report,” which announces safeguarding measures taken in regard to human rights issues. At the same time, if corporate employees encounter problems involving any aspect of human rights,......   Verizon publishes a Corporate Responsibility Supplement to the Annual Report ([link]), which details much of the information shared here. For our suppliers, we engage in direct conversations. A due diligence process is in place and we set up corrective...... Information about how Vodafone addresses its human rights impacts is reported in: Vodafone’s Annual Report and Accounts available at [link]  Vodafone Group’s Sustainability reporting available at [link]  Many Vodafone operating companies also report at...... Yahoo communicates with its users about its human rights commitments and how it addresses human rights impacts through its BHRP Tumblr, [link] Global Public Policy Tumblr [link] and Transparency Report [link] . The Yahoo BHRP also communicates regularl...... Internally, Zain shares its HR Policy with its employees. Externally, Zain reports on various human rights issues in its annually published Sustainability Report, which available online to the general public. The Sustainability Report follows the GRI G......
Grievance procedures and access to remedy     Our Privacy Policy includes an email address where customers can submit questions about our policy and practices. Our customers also use this email address to submit privacy-related complaints to the company. The site includes a link to TRUSTe for cust......     In FY14, we continued to integrate human rights into Cisco’s Ethics Line. This will allow employees and any other stakeholder to submit questions related to human rights concerns by email or telephone. We will review the types and numbers of human righ......   Any internal or external stakeholder or affected group of persons may contact the corporate contact for human rights via email to report any human rights concern ([email protected]). Human rights violations can be addressed by anyone (internal, ex......     Reporting violations Employees are encouraged to report any conduct that they believe, in good faith, to be a violation of laws or the Code of Business Ethics to their manager or in accordance with locally established procedure. If the manager is invol......         Grievance mechanisms are a basic part of businesses’ human rights programs and should serve individuals and communities who may be adversely impacted by a company’s activities. Grievance mechanisms serve two main purposes: identifying potential adverse......   Intel maintains a robust process for reporting misconduct, including online channels, and has a clearly communicated non-retaliation policy. Processes for informing senior management and the Board about allegations of misconduct include periodic report...... Note: English translation of KDDI's Japanese original - currently under review by the company: will be made available here as soon as approved. Microsoft’s grievance procedures are outlined in our Global Human Rights Statement and Microsoft Citizenship Report. Additional escalation methods and information can be found at www.microsoftintegrity.com. Grievance procedures and access to remedy processes are still under development.   Established a human rights and harassment hotline. Please refer to the following links: [link] [link]     We use several measures: Company training programs containing sections on human rights for managers and employees Whistle blowing procedure for employees Official company pro-active measures to respect fundamental human rights e.g. industry dialogue au...... Our open-door culture means anyone with concerns about our Company can voice them without fear of retaliation. We respond to reports of misconduct as quickly and as confidentially as possible. To raise concerns, anyone can anonymously contact our Busin......     In addition to this, further avenues are available for employees to report problems related to their working environment. For example, they can turn to colleagues who have been trained as internal mediators. Our Global Compliance Office is responsible ...... [link] - [link] - [link] - [link]   Complaints are received by HRM, staff member representatives and trade union representatives, and internal solutions are generally found before taking matters to the Labour Inspectorate, which is an external state structure.   Business Principles Office: [link]. In 2013, The Business Principles Office recorded a total of 77 communications through the Business Principles channel. Of the 63 whose investigation has concluded, 14 turned out to be well-founded, one of them being ......   The way that the company embodies its humanistic management and its concern for employees is to bestow the company’s solicitude and assistance to employees in every important stage or moment of their growth at Tencent and when employees and their famil......   Verizon administers a compliance program to prevent, detect and remediate misconduct. Employees, suppliers, customers and members of the general public can contact Verizon’s Office of Ethics and Business Conduct (OEBC) if they suspect inappropriate beh...... Vodafone has a number of mechanisms whereby grievances can be raised. Examples include: Whistleblowing mechanism Vodafone has a global whistleblowing mechanism – called Speak Up - which is closely linked to our Code of Conduct ([link]) The details are ...... For issues or questions related to Yahoo’s implementation of the GNI Principles and Guidelines, the GNI website [link] provides contact information for member companies, including Yahoo.  This enables users to directly reach our BHRP team to ask questi...... Grievances are addressed internally through a formal mechanism outlined in the HR Policy. Externally, grievances can be addressed to the Complaints Department, available in each of Zain’s operating countries. Major grievances about breaches of legal is......
External and collaborative human rights initaitives     In addition to the Industry Dialogue work noted above, AT&T engages with groups such as: CDT: AT&T has been an active supporter of the Center for Democracy and Technology and regularly participates in its free expression working group, as well ......     Please see the Our Approach to Engagement on Human Rights on page B15 of Cisco’s FY14 CSR Report. Examples of our collaboration in FY14 include: BSR’s cross-sector working group Founding member and Board Chair for the EICC Engagement with organization......   DT participates in the following external and collaborative human rights initiatives: Global e-Sustainability Initiative: [link]o DT is member and chairmanship is headed by DT Sustainability Officer Luis Neves o own committee on human rights Econsense:......     With the aim of embedding a human rights framework across the company, during 2013 Ericsson completed the first of a two-year engagement with the Business Learning Program of the non-profit center for business and human rights, Shift. For Ericsson, the...... Facebook is a participant in the Global Network Initiative: [link] Google declined to complete the survey, but referred to its participation in the Global Network Initaitive, and the GNI's assessment of Google's policies and practice on human rights: [link]     HP shares our experiences and learns from those of companies and organizations inside and outside of our industry. Examples of collaboration within our industry and across others include: UN Global Compact Global Business Initiative for Human Rights (G......   We are active members in the Electronic Industry Citizenship Coalition, and we are members of the UN Global Compact and the Business for Social Responsibility Human Rights Working Group. We participate in many other external organizations that support ...... Note: English translation of KDDI's Japanese original - currently under review by the company: will be made available here as soon as approved. Microsoft has helped establish groups that help set the standard for responsible business practices in the ICT industry ranging from the Electronics Industry Citizenship Coalition and Global Network Initiative to the International Association of Access...... UN Global Compact and GSMA.   Support declaration and signing of the UN’s seven Women’s Empowerment Principles (November 2011).     Orange was one of the first companies to join the United Nations Global Compact in 2000, asserting its commitment to respecting and promoting basic human rights in its activities and sphere of influence. In 2006, Orange signed with the UNI Global Union...... This year, we continued our membership in BSR’s Human Rights Working Group and hosted the group’s June meeting at our corporate headquarters. Kevin Caffey, Vice President of Quality and Reliability, represents Qualcomm as a member of the Board of Direc......     Information about membership of SAP in relation to sustainability and human rights can be found in our integrated report: [link]. Moreover, we cover social investments of SAP in our integrated report: [link] Update 2016: Examples of these include multi...... 1. UN Global Compact - signatory since 2007 2. Singapore Compact - member and management committee member since 2005       Global Network Initiative (GNI), as a member of the Telecom Industry Dialogue on Freedom of Expression and Privacy: [link]   The Global Compact in Spain Working Group on Business and Human Rights to guide the implementation of the Guiding Principles In......   Following an internal assessment, Tencent has decided to apply in 2015 for membership in the UN Global Compact.   Verizon is an active member in both the Global eSustainability Initiative (GeSI) and the Joint Audit Cooperation (JAC). GeSI: GeSI’s mission is to create a sustainable world through responsible, ICT-enabled transformation. Verizon has been involved wit...... Vodafone participates in a number of human rights related initiatives. These include: Vodafone is a member of the Telecommunications Industry Dialogue on Freedom of Expression and Privacy ([link]) a group of telecommunications operators and vendors who...... Yahoo is a founding member of the Global Network Initiative [link]  a multi-stakeholder initiative comprising ICT companies, human rights organizations, academics, investors and others that works to protect and advance freedom of expression and privacy...... Zain participates in the GSMA Alliance and the GSMA Mobile Privacy Principles. Zain also collaborates with partners within its industry and in other sectors in order to promote human rights issues, as is the case with the following: Collaboration with ......
Progress since June 2011, when the UN Guiding Principles were endorsed     For a view of pertinent human rights issues, please visit AT&T’s materiality assessment: [link]. We report on our progress at about.att.com/csr/reporting. Update 2016: Following our acquisition of two Mexican wireless operators serving the mass mar......     Since June 2011, Cisco has implemented a human rights policy, created a formal governance structure, established an internal cross-sector human rights working group, developed company-wide human rights training, and engaged with human rights stakeholde......   Dedicated activities on human rights were very much influenced by the UN GPs. Although many efforts had been in place beforehand which had already contributed to the respect to human rights responsibility through health and safety measures or diversity......     Since 2011 Ericsson has reported according to UN Communication on Progress. As of 2012 Ericsson has reported according to UN Global Compact Advanced Level. Ericsson was also part of a newly published report by the Institute for Human Rights and Busines......         The following represents the most significant elements of our Human Rights program since June 2011: 1. Updated the HP Human Rights Policy and established a centralized program with dedicated resources. 2. Conducted our first human rights impact assessm......   We continue to review and update our practices and procedures related to human rights. For 2015 we are exploring creating a separate executive committee that would be dedicated to human rights. Conflict minerals: [link] CSR Procurement Policy: [link] As noted above, Microsoft was among the first companies to align our human rights work with the UN Guiding Principles on Business and Human Rights released in 2011. In response to those principles, we released Microsoft’s Global Human Rights Statement ......     Efforts were made to strengthen human rights prior to 2011, and there has been no specific strengthening efforts since June 2011.     Since June 2011 our approach to human rights has significantly developed in following areas: Freedom of expression and privacy (especially through creation of Industry Dialogue, that is primarily based on the international framework of the UN: “Protect...... We developed “Qualcomm’s Commitment to Human Rights,” a statement to formalize our commitment to respecting human rights and avoiding complicity in any human rights abuse throughout our Company, our operations and our communities. This was done, in par......     In 2011, we explained in our Commitment to Respect Human Rights ([link]) that we respect and support the fundamental principles and rights at work elaborated in the Universal Declaration of Human Rights and in the Convention of the International Labour...... SingTel implemented in September 2012 our Supplier Code of Conduct which we developed and is our commitment on minimising social and environmental impact of our procurement of products and services. This Code sets out clear expectations that we have of......   Our human resources documents on this issue are regularly updated within the context of the process established for our Quality Safety Environment (QSE) policy.   It is fundamental for Telefónica to perform an a priori risk evaluation of our providers. Because of the size of our supply chain, this has to be carried out by an external and independent source. For this reason, in 2012 we decided on the solution off......   Tencent has always made employee growth and development the key factors in developing or amending human rights measures. Tencent established standardized management procedures that integrate performance management with occupational development manageme......   As mentioned above, in 2013, Verizon convened a cross-functional, internal human rights working group to analyze the human rights accountability policies set out in the “Ruggie” framework. Two of the outputs from this review included the issuance of ou...... The most significant actions since June 2011 are detailed below. Progress and activities across a wide range of human rights issues are reported in detail in Vodafone’s sustainability reporting. 1. In 2012, we worked with the sustainability organisatio...... Yahoo was the first company in our industry to create a dedicated human rights program in 2008.  In that same year, Yahoo co-founded the Global Network Initiative, which informs regular developments to our policies and practices related to human rights...... Since 2011, Zain has codified its position on human rights through its Code of Conduct, HR Policy and Supplier Code of Conduct. Zain has also developed its governance model to emphasize transparency through its reporting mechanisms, which it undertakes......
Challenges, and additional guidance that would be helpful     Worldwide deployment of advanced technology is enabling an unprecedented ability to communicate and exchange information around the globe. This free flow of information can bring enormous social and economic benefits. Governments are responsible for re......     Product Use We believe our role in providing more people across the world with access to the Internet is hugely important and that operating in most countries brings more benefits than if we were not present. In all countries where we do business, our ......   One of the major internal challenges to implementing the corporate responsibility to respect human rights is that DT is a highly dispersed and diversified corporation with multiple subsidiaries in over 50 countries worldwide. Hence, it is difficult to ......               Relevant to our primary risk areas in supply chain responsibility and privacy, the key obstacle and challenge is to socialize and normalize HP approach across the industries that we touch in these areas. Collectively leveling the playing field of expec......   For an overview of our human rights issues, please see our annual Corporate Responsibility Report: [link].   A particular challenge we’ve identified is how can technology companies like Microsoft that have hundreds of millions or even billions of users realistically identify and engage with all of our rights holders (which is a part of Principle 18 of the UN ...... The challenge to all ICT sector operators in balancing the broader socio-political implications of offerings which, while enabling positive societal benefit, may inadvertently also create risk to both the operators and users of their communication serv......   We are considering to perform CSR monitoring through the supply chain from second-tier suppliers onward.     The main constraints concerning the implementation of commitments are related to the limited role of companies/ business to be a lever of transparency. This topic is managed mostly by governments and we are obliged to follow the national legislation on...... The ICT industry faces unique human rights challenges, which is why we believe in a collaborative approach to human rights issues. We work within the EICC to facilitate the sharing of information and best practices with our industry peers, and within t......     Due to the global orientation of the company, we see particular challenges in relation to the various country-specific legislations, for example with regards to freedom of assembly and non-discrimination. In terms of our suppliers we have to realise th......         Local legislation. The local context of different countries often hinders the implementation of self-regulation policies on human rights issues.   At present, company employees have a relatively fuzzy human rights consciousness, particularly in regard to the concept of human rights. They do not have a sufficiently clear understanding of their own rights and interests. This constitutes a certain o......     Practical examples addressing the ‘access to remedy pillar’ of the UN Guiding Principles. It’s no secret that certain governments around the world don’t live up to widely recognized standards for protecting the free expression and privacy rights of their own citizens.  While the root causes of these threats clearly lie with governments, we ...... One key challenge that exists is due to the lack of prioritization and awareness of human rights within the region amongst a majority of stakeholders. Another major challenge is the regional geopolitical situation of conflict and instability that gives......

Does your company have a publicly available commitment to respect human rights?

How are human rights governed in your company?

How are human rights managed within your company?

What is the company’s approach to the engagement of stakeholders (including workers, and local communities impacted by the company’s activities), on human rights issues?

Priority human rights issues: What are some of the priority human rights issues for your company?

Actions on health

Actions on workplace diversity / non-discrimination

Actions on forced labour and human trafficking

Actions on sexual harassment

Actions on freedom of association and trade union rights

Actions on displacement and community relocation

Actions on freedom of expression and privacy

Actions on operations in conflict zones

Actions on conflict minerals

Actions on tax avoidance & revenue transparency

Actions on product misuse

Actions on women

Actions on children (including child labour)

Actions on migrant workers

Actions on 'other' issues

How are human rights commitments and information about how the company addresses its human rights impacts communicated, internally and externally?

What provisions does your company have in place to ensure that grievances from workers and affected communities or individuals are heard, and can you provide examples of remedies provided?

Which external and collaborative human rights initiatives does your company participate in, and what is the nature of your involvement?

Which are the key one, two or three elements of your approach to human rights that been developed or amended since June 2011? Please indicate if these actions were in response to the UN Guiding Principles.

What are some of the obstacles and challenges that your company encounters in implementing its human rights commitments?

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