Expert Dispute Resolution Practitioner, UNDP’s new Corporate Dispute Resolution Mechanism

UNDP has recently established a corporate grievance, or dispute resolution mechanism, called the Stakeholder Response Mechanism (SRM), which will provide a supplemental, formal avenue for stakeholders to engage with UNDP. The SRM will be available to stakeholders when they believe that a UNDP project may have adverse social or environmental impacts on them; they have raised their concerns with Implementing Partners and/or with UNDP through standard channels for stakeholder consultation and engagement; and they have not been satisfied with the response. The SRM provides a way for UNDP to address these situations systematically, predictably, expeditiously, and transparently. Through the SRM, UNDP Country Offices, Regional Bureaux and Service Centers and Headquarters collaborate in a thorough, good faith effort to resolve outstanding concerns to the satisfaction of all parties, and to document the results to ensure accountability and promote organizational learning.

For more information see: http://www.undp.org/content/undp/en/home/operations/social-and-environmental-sustainability-in-undp/feedback/.       

UNDP is seeking an experienced practitioner of dispute resolution in international development contexts, preferably with direct experience and expertise in the design and management of project/organizational grievance response mechanisms. The creation of the SRM offers a unique opportunity for a skilled professional to help launch an important problem-solving mechanism for a major international development agency, and to support UNDP Country Offices around the world in responding to SRM requests. This is an initial, one-year contract position with an option to renew, based on performance and achievements in the first year. 

Please send any questions or comments to Jennifer Laughlin at [email protected].