General Manager - Asia Operations



  • Location: Hong Kong (with time in Shenzhen office)
  • Salary: Competitive with bonus potential
  • Closing Date: 19/09/2016

ICTI CARE seeks to appoint a General Manager – Asia Operations, in order to strengthen the global leadership team. The role requires a talented individual with excellent knowledge of manufacturing in Mainland China who can effectively lead, manage and develop a talented team in order to meet the needs of a wide range of stakeholders.

Reports to: CEO

Travel: Mainly within China, limited overseas travel of 10-20%

 ICTI CARE was established in 2004 to protect workers involved in toy manufacturing and to help manufacturers increase their understanding and capability in regard to meeting the international standards required by their buyers. We are 100% committed to promoting safe and fair working conditions throughout the toy industry supply chain. Our first priority is always the safety and well-being of workers. We work with thousands of brands, retailers, suppliers and other civil society groups to monitor, manage and fix social sustainability issues in the toy industry supply chain across the world and to protect and improve labor standards. Over 1,100 toy factories, located in 12 countries, are ICTI CARE Certified, representing more than 600,000 workers. Our Committed Brands PLUS program offers toy and entertainment brands a range of tools and support for responsible sourcing.

Job Duties

The General Manager - Asia Operations will work with the CEO and others in the Leadership team, including a Deputy General Manager – Asia Operations, to successfully implement the strategies agreed with the ICTI CARE Board that are informed by our stakeholders and own internal expertise.

Specifically, they will be responsible for the management of the key functions operating in the Hong Kong & Shenzhen offices.

Critical Responsibilities

- The overall implementation of the ICTI CARE Certification Program at factories

- Process and Management System implementation to ensure the program is implemented efficiently and effectively

- Management of Appeals & Grievances received by factories

- Development of the ICTI CARE Program in line with Stakeholder needs

- Co-ordination & consultation with the Technical Advisory Committee

- The management and development of all Hong Kong & China based staff

- The management of 3rd party audit companies and auditors who are approved and registered with ICTI CARE

- Management of relevant ad hoc Working Groups as appropriate

- Communication with Toy Associations, Factories Management, local Buying office staff as appropriate

- Effective budget management

- Crisis and issue management

- NGO engagement

- Delivery of organizational performance targets as set and agreed with the CEO

- Ability to work independently with remote supervision but consistently aligned to the corporate values and objectives as set out by the CEO and Governance Board

- Other duties as assigned

Skills & Experiences

- Native/Professional in Mandarin plus fluency in Cantonese and English is essential

- Expertise of manufacturing environment of mainland China – toy manufacturing expertise is an advantage

- Extensive knowledge of social compliance auditing

- Demonstrable and successful record of managing and developing internal staff and external parties

- Excellent communication skills

- A leader who is a team player who will motivate and inspire others

- University degree required

- Comfortable dealing with people at all levels of experience including CEOs, senior staff, and other professionals in responsible sourcing

To apply: Please send a CV and cover letter outlining how you meet the above job requirements and why you want to join our team at ICTI CARE. Please include your salary requirements as well in the cover letter. Applications and other inquiries can be sent to [email protected] Deadline for applications: Monday 19th September