Grievance mechanisms (non-judicial)
Business and Society Exploring Solutions - online shared resource on non-judicial grievance mechanisms (an initiative of UN Special Representative Ruggie)
"Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned" - Jun 2011
This report includes an annex on lessons from each company-level grievance mechanism that was pilot-tested, by Doug Cahn, Stephan Sonnenberg, Luc Zandvliet. The report, without the annexes, was published on 23 May 2011 by the United Nations Human Rights Council, as an addendum to the UN Special Representative on business & human rights' 2011 report to the Council.
Consultations on accountability & grievance mechanisms:
Intl. Roundtable on Conflict Management & Corporate Culture in the Mining Industry:
- Report [PDF] of roundtable held 12 Jun 2009, Harvard Kennedy School, Massachusetts, USA- Caroline Rees, Corp. Social Responsibility Initiative, Harvard Kennedy School, Aug 2009
Message from UN Special Representative Ruggie: "As part of the mandate’s examination of the inter-relationship between the corporate responsibility to respect human rights and the need for improved access to remedy, an international expert roundtable was convened on 12 June on behalf of the SRSG [Special Representative of the UN Secretary General] to take forward research into the impact of corporate culture on the ability of companies to manage human rights disputes effectively. The meeting focused on the mining sector. Further field research is planned for 2010 building on this work."
Background paper: [PDF] Embedding Rights-Compatible Grievance Processes for External Stakeholders Within Business Culture - John Sherman, Corporate Social Responsibility Initiative, Harvard Kennedy School, Aug 2009
Non-judicial grievance mechanisms as a means of access to remedy in the context of business and human rights:
- Access to Remedies for Corporate Human Rights Impacts: Improving Non-Judicial Mechanisms - Report of 20-21 Nov 2008 consultation [DOC]
- Online consultation forum on access to remedies:
Corporations and Human Rights: Accountability Mechanisms for Resolving Complaints and Disputes:
- Report of second multi-stakeholder workshop [PDF], Kennedy School of Govt., Harvard Univ., Cambridge, Massachusetts, 19-20 Nov 2007
- Related documents:
- Additional related documents can be found on the Business & Human Rights Resource Centre's portal for the Accountability Mechanisms project.
- Report of first multi-stakeholder workshop [PDF], Kennedy School of Govt., Harvard Univ., Cambridge, Massachusetts, 11-12 Apr 2007
Other relevant materials:
Submission by Corporate Responsibility (CORE) coalition: "Protecting rights, repairing harm: How state-based non-judicial mechanisms can help fill gaps in existing frameworks for the protection of human rights of people affected by corporate activities" [PDF], Nov 2010
Remarks of Special Representative Ruggie at OECD Investment Committee [PDF] re revisions to OECD Guidelines, Paris, 4 Oct 2010
Remarks of Special Representative Ruggie to Intl. Commission of Jurists Access to Justice Workshop [PDF], Johannesburg, So. Africa, 29-30 Oct 2009
Submission by Intl. Federation for Human Rights (FIDH): "Human Rights and Business: Upholding Human Rights and Ensuring Coherence" [PDF], Oct 2009
Joint views of the International Organisation of Employers, the International Chamber of Commerce and the Business and Industry Advisory Committee to the OECD to the Special Representative [PDF], Mar 2009
Comment on UK National Contact Point for the OECD Guidelines decision regarding Afrimex [PDF], letter to editor of Financial Times by Special Representative John Ruggie, 10 Sep 2008
Keynote Presentation to Annual Meeting of National Contact Points - Organization for Economic Cooperation and Development (OECD) [DOC] by Special Representative John Ruggie, 24 Jun 2008
Intl. Org. of Employers, Intl. Chamber of Commerce, Business & Industry Advisory Committee to OECD: Initial views on Special Representative John Ruggie's 2008 report to UN Human Rights Council [PDF], May 2008
"Dispute resolution – The case for corporate diplomacy", Caroline Rees, in Ethical Corporation, 12 Feb 2008
"Corporate responsibility to respect human rights" [PDF], summary report on consultation in Geneva, 4-5 Dec 2007
- "Corporate Duty to Respect Human Rights: Due Dilligence Requirements" [PDF] - background paper for Geneva consultation, by John F Sherman III, Deputy General Counsel, National Grid, 30 Nov 2007
Submission by Intl. Council on Mining & Metals (ICMM): Third submission to the Special Representative - "ICMM supports the development of additional practical measures to strengthen business & human rights outcomes" [PDF], Nov 2007
Related stories and components
[PDF] Protecting rights, repairing harm: How state-based non-judicial mechanisms can help fill gaps in existing frameworks for the protection of human rights of people affected by corporate activities
Author: Corporate Responsibility (CORE) Coalition
[submission to UN Special Representative John Ruggie] There are clearly gaps in the current human rights accountability system. The most serious flaw is the lack of accessible methods of resolving human rights-related disputes between people and...
[PDF] Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned
Author: Caroline Rees, Corporate Social Responsibility Initiative, Harvard Kennedy School, on behalf of UN Special Representative on business & human rights John Ruggie
This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test the practical applicability of a set of principles for effective non-judicial grievance mechanisms...involving businesses and their stakeholders. The...
- Related stories: Report on "Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms" - with new annexes by Doug Cahn, Stephan Sonnenberg, Luc Zandvliet
- Related in-depth areas: Company-based General non-judicial mechanisms Grievance mechanisms (non-judicial) UN Secretary-General's Special Representative on business & human rights
- Related companies: Anglo American BHP Billiton Cerrejón Coal (joint venture Anglo American, BHP Billiton, Glencore Xstrata) Delta Electronics Esquel Gazprom HP (Hewlett-Packard) Mitsubishi Group Mitsui Sakhalin Energy (joint venture Shell, Gazprom, Mitsui, & Mitsubishi) Shell Tesco Xstrata (part of Glencore Xstrata)
Kenya: NGOs urge World Bank to ensure KenGen geothermal project adequately safeguards local community's livelihood
Author: Narasha Community Development Group & others
"NGOs letter to World Bank calling for protection of indigenous Maasai"...