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India: Swiggy workers resist arbitrary changes to their wage scales

 The food delivery executives of Swiggy in Kerala and Telegana states are protesting against continuing wage issues. The platform has been making news for its anti-worker policies. In Kerala, an indefinite strikewas launched against the reduction in payment scale. More than 500 workers actively participated in the strike which began May 28.

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10 June 2019

India: Swiggy protesting delivery executives forced to resign

Author: Neethu Joseph, The News Minute, India

Swiggy delivery partners in Kochi say they’re being forced to resign for protesting”,02 June, 2019

Days after a section of Swiggy’s delivery partners in Kochi protested against the online food delivery platform, the delivery partners have alleged that some of them are being forced to resign from service.

The delivery partners have accused Swiggy of withholding weekly payments of those who initiated last week’s protest unless they submit their resignation. They were protesting against the new payment scale that Swiggy had allegedly put into place without prior intimation. Under the new regime, delivery executives said that their earnings had dropped drastically.

…About 200 delivery partners of Swiggy are at striking in protest against various issues like change in pay scale, cutting down waiting charge, and new criteria for monthly and weekly incentives.

Sources with Swiggy confirmed…that some of the delivery partners were suspended from service.The protestors…are going to intensify the strike…[and] have filed complaint with the Labour Commission office. A meeting with Swiggy officials…has been scheduled for later next week…

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9 June 2019

India: Swiggy food delivery executives protest over pay cuts

Author: Neethu Joseph, The News Minute, India

“Swiggy food delivery executives in Kochi protest over pay cuts”, 29 May, 2019

A section of food delivery executives of Swiggy…are protesting over a reduction in payment scale. The food delivery executives allege that payment scale was changed without any intimation from the management to the employees…

As per the payment scale, a delivery executive gets a minimum of Rs 25 for delivering food within 4 Km, and they would get additional amount of Rs 5 for each extra kilometre. But now as per the new pay scale, the minimum payment is Rs 25 for delivering food within 5 km.  Apart from this, the executives also allege that the company’s management has taken away waiting charge for the executives.

...Swiggy has denied disruption in services...Industry sources say that there has been no change in the pay scale for delivery executives in the past few months.

Further, with respect to the change in waiting charge, earlier the wait charge was based on time slabs like X amount for 1-5 minutes, etc. However, this has now been changed to a different method where Swiggy pays delivery executives per minute...


The delivery agents are also dismayed over the company taking away some of the monthly and weekly incentives they had offered earlier…They change the pay scale whenever they want and take off incentives without discussing with the delivery executives…


Working for 12 hours a day used to fetch the delivery executives Rs 1,000, but now, with the recent changes, the workers will have to work at least 16 hours to make the same amount.


The executives also allege that the company does not provide incentives uniformly to all the delivery agents…


The delivery agents have decided to approach the government.


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