... merely installing elevators is insufficient without good design, because people in wheelchairs may still be unable to access stores, restaurants and other facilities in today’s expanding train and subway stations. ... Even now, less than 5 percent of the nation’s restaurants and eateries have adopted barrier-free designs, he said. What counts most, however, is changing people’s attitudes toward those with special needs, Kakiuchi said. Most people are either negligent or overprotective of those with handicaps. “During my four years of study at university, I never used a bus to travel to campus, even though they were supposed to be accessible by wheelchair,” he said, explaining that “the driver apparently considered it bothersome to stop even though he saw me waiting at the bus stop.”