Client Relationship Executive at EIRIS
Client Relationship Executive
(12 month fixed term)
36 Hours per week
EIRIS is a leading provider of corporate social, environmental and governance research for investors and financial institutions. In the last few years we have expanded the coverage available in our EIRIS Global Platform (EGP) software product to more than 3,000 companies across the world. Our client base has also become increasingly global.
We are looking for someone to support our client relationship function. This role focuses on supporting existing clients, the smooth delivery of services and the activities of account managers. You will assist with the set up of new clients, generate various reports and handle client queries, passing on technical queries, sometimes of a complex nature. You will work closely with other staff members across the organisation in your role to support clients and the delivery of services. You will be based at our London office and work as a member of our client team.
You will have 2 years or more experience in a client facing support role and experience in client service administration, as well as an interest in using IT for business purposes.
You will be well organised with excellent administrative and communication skills. As this role involves direct contact with clients and prospects, you will be sensitive to client needs and confident enough to generate new sales leads. You will have good IT skills and be a competent user of databases and spreadsheets (MS Office applications). Familiarity with MS Dynamics CRM will be an advantage.
You will be interested in issues relating to corporate social responsibility and have the ability to understand and explain complex issues. EIRIS is a dynamic business and therefore flexibility is an essential requirement for this role.
You will have a degree (minimum 2:2 or equivalent) and GCSE grade C in Maths and English (or equivalent). You will also have excellent interpersonal skills and have fluent written and spoken communication skills in English.
Would you welcome the opportunity to become part of an organisation empowering investors and encouraging corporate accountability? If your answer to this questions is `yes’, then this job could be for you.
EIRIS’ London office is at 11 York Road, SE1 7NX, close to Waterloo rail, tube and bus stations.
You can download full job details and an application form from our website at www.eiris.org and then e-mail your application to us at [email protected], quoting reference CRE in the subject line. You can also telephone us on 0207 840 5720.
Closing date for applications: 10 am 20th October 2014. Interviews will be held on Wednesday 29th October 2014. If you have not heard from us by that date you may assume you have not been shortlisted.
Contract: Full time, 12 months
Closing date: 20th October 2014, 10am
Location: London, UK
Salary: £26,315 p.a.