Kenya: Uber and Taxify allegedly defraud riders, company comments

Author: Annie Njanja, Business Daily (Kenya), Published on: 11 November 2018

"Uber, Taxify drivers use fake apps to defraud riders" 

Rogue drivers on taxi hailing apps Uber and Taxify have stepped up their fraudulent billing of customers, raising concerns over the ability of the automated platform owners to protect consumers.The fraudulent taxi drivers use dummy apps that interfere with the authentic Uber and Taxify apps location (GPS) readings to create a parallel travel path that prolongs the journey and ultimately enables them to charge riders more......

Taxify, responding to queries on irregular billings, confirmed that it had noticed the use of fake GPS itinerary but insisted that its drivers were incapable of manipulating trip distances.“Yes, we are aware and have managed to block some drivers who have made attempts to game the system. Such attempts are immediately flagged by the fraud team, the driver's account is suspended and the rider compensated,” Taxify country manager Kenya Alex Mwaura said...

In an earlier correspondence with the Business Daily, Uber Kenya indicated that it was aware of the incidents, which were in breach of its operating guidelines.“Uber is aware of these incidents. They are in clear violation of our Community Guidelines. Fraudulent activity undermines the trust on which Uber is built. That’s why we are constantly on the lookout for fraud by riders and driver-partners who are gaming our systems,” said Uber East Africa spokesperson Janet Kemboi...

 

 

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Related companies: Uber