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Brazil: Reports claim application delivery workers work harder, earn less and do not receive support from companies, during the pandemic; includes company response

Since the beginning of the Coronavirus pandemic, deliverers of product delivery platforms such as Rappi, UberEats and Ifood have ensured that many people abide by social distancing measures. However, the applications claim that they have no responsibility for their health or safety of their workers. In addition to working more and earning less, according to research, companies do not guarantee minimum protective equipment, such as antibacterial gel for daily use, spaces for cleaning vehicles, bags and helmets. They say that deliverers are not their employees, but “collaborators”, “users” of the digital platform.

The Business and Human Rights Information Center contacted Ifood, UberEats and Rappi to respond to these allegations. Ifood and Rappi responded.

For more information about the allegations in Portuguese, see our website