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9 Jul 2019

UNI Global Union

Colombia: UNI Global Union report highlights 'dehumanising' treatment of workers in Teleperformance call centres

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"New report exposes deplorable conditions in Teleperformance contact centres serving Spanish consumers", 9 July 2019

...A new report by UNI Global Union exposes serious non-compliance with human and labour rights in the offshored, Colombian call centres that service the Spanish market. These facilities are operated by...Teleperformance...

...Customer service representatives detailed dehumanizing treatment...including:

  • ...discrimination against women, for example, women workers are forced to take a pregnancy test...
  • Non-compliance with wage payments...
  • Extreme invasions of workers' privacy
  • Obstruction of workers’ right to have a union and collectively bargain.

...“We don’t have the right to get sick or go to a meeting at our kids’ schools,” one worker told UNI researchers, “because it affects our income."...