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Commentary: Domino's and the Web are failing the disabled

Pizza always finds itself at the cusp of innovation. It was the first food sold online, the first food purchased with Bitcoin, and the first food delivered to space. Now it’s continuing that groundbreaking tradition, but unfortunately for pizza, this time it’s being dragged into what may become a brave new digital world for millions of disabled Americans, who are already egregiously disadvantaged online...

The Supreme Court has been petitioned to hear Domino’s v. Robles, a case that began in 2016 when California resident Guillermo Robles tried to order a custom pizza online. Robles, who is blind, sued because he was unable to utilize the pizza chain’s website and mobile app through his screen reader, a device that reads web pages aloud, but only when the pages meet certain code standards. Domino’s has been unable to win the case and unwilling to settle, staking its reputation—and perhaps the future of digital equality—on the outcome...

Is a blind person unable to order a pizza online worthy of the attention of the nation’s highest court? After all, can’t he just call the restaurant on a phone?

ADA has allowed the disabled to enter previously inaccessible restaurants, schools, shopping malls, and mass transit. It protects the basic human rights of everyone, whether they are unable to see or hear, or suffer from terrible diseases that take away their ability to talk or move. ADA is a hallmark of an advanced civilization. It protects a population that less than thirty years ago had no voice in the world...