...Abdul Durrant, a cleaner at HSBC's Canary Wharf headquarters...at the company's AGM...[asked]...whether, given HSBC's multi-billion pound profits, it was prepared to pay him and the other cleaners a "living wage". He failed, he said at the time, to receive a satisfactory answer...However, there have been signs of change. In 2003, Barclays...entered into a ground-breaking agreement with cleaners employed by Rentokil Initial. [also refers to Morgan Stanley, OCS, ISS, Debenhams, Marks & Spencer, Canary Wharf Management (part of Songbird Estates)]