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Company Response

Zain's response to allegations of complicity in unlawful surveillance

"Zain’s response to allegations of complicity in unlawful surveillance in South Sudan"

For Zain, respecting and adhering to human rights principles is at the core of doing business. The company is committed to actively encouraging the advocacy and adherence to human rights which is articulated in Zain’s Code of Conduct, Supplier Code of Conduct and Human Rights Policy Statement, which are all publicly available...

The protection of customer privacy is paramount for Zain, and as such, all necessary prudent measures are developed on a constant basis to protect the customers’ data at all times. Therefore, the company confirms that it has never engaged in activities that are related to installing equipment that enable unlawful surveillance activities. Zain will also be looking further into this matter to ensure it mitigates any risks of inadvertent human rights violations and reaffirms its commitment to ensuring the rights of its customers are consistently protected.

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