Lonmin has introduced a community grievance mechanism – a mechanism which has received input from all affected stakeholders over many months of planning and research and constitutes, what the company believes, is best practice.

The mechanism known as Buang Le Rona/Thetha Nathi – meaning ‘Talk to Us’ in English – kicked off last year with a pilot project...

The aim of the system is to improve two-way communication and the resolution of grievance within the Greater Lonmin communities.

“The system came about as a result of the introduction of an internal policy based on global best practice and international principles offering our communities”...

“We made it a point to ensure that grievances and conflicts are mediated in a transparent and fair manner, and most importantly, this system will be able to track the progress of a grievance until it is resolved by the responsible stakeholder, whether an internal Lonmin department or an external stakeholder,” continued Ncube.

To ensure maximum impact and awareness of the mechanism, Lonmin has invested in an awareness drive which will educate community members and employees on how they can access the system and lay a grievance.