"Reporting human and labor rights in palm oil: Nestlé and Sime Darby Plantation launch worker helpline", 8 Nov 2018

Nestlé and the Sime Darby Plantation (SDP) are joining forces to pilot a project that will help eliminate human and labor rights abuses in their shared palm oil supply chain in Malaysia. The collaboration will see a new helpline developed which allows workers to report on working conditions, recruitment, safety and other labor issues. The helpline, the first of its kind in the palm oil sector, also utilizes a cutting-edge Laborlink mobile worker survey platform, which aims to assess human rights risk, deliver mitigation plans and track the effectiveness of actions taken.

Technology-enabled communication channels will allow workers to voice their concerns through channels that are most appropriate for them. These channels include SMS, Facebook Messenger or a toll-free number which is accessible seven days a week during peak call times, with after-hours messaging options. 

Described as a “highly enhanced helpline,” it has been co-developed by the solution developer Elevate and Responsible Business Alliance...