This briefing paper has been written to provide insight for information and communications technology (ICT) companies on how to apply the Guiding Principles on Business and Human Rights...Since we published the original version of this briefing in August 2011, we have undertaken a significant volume of work to apply the Guiding Principles with ICT companies...During this time we have learned a great deal about applying the Guiding Principles in the ICT industry. For this reason, version 2.0 brings together two things: our original advice from 12 months ago and the 10 most important lessons we have learned since then