[PDF] Digital Inclusion Team – Final report and case studies

Author: Alison Ewings and Jane Fiona Cumming, Article 13 [UK], Published on: 25 April 2007

Clearly there is a long way to go in using ICT [information communication technologies] to engage socially excluded groups. However, encouragingly there is a relatively strong appetite amongst companies to engage with socially excluded groups. Whilst this has traditionally been undertaken in the philanthropic space, increasingly there is an understanding of the benefits of taking a more business focused approach. Those companies that have been seeking to actively engage with socially excluded groups, both as customers and employees, readily acknowledge the capacity of ICT to assist in this engagement but have yet to fully explore the potential. [case studies refer to Alliance Boots, Marks and Spencer, Royal Mail Group, Tate & Lyle, Vodafone, Workspace Group]

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Related companies: Alliance Boots (part of Kohlberg Kravis Roberts) Marks & Spencer Royal Mail Tate & Lyle Vodafone