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[PDF] Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned

Author: Caroline Rees, Corporate Social Responsibility Initiative, Harvard Kennedy School, on behalf of UN Special Representative on business & human rights John Ruggie, Published on: 1 June 2011

This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test the practical applicability of a set of principles for effective non-judicial grievance mechanisms...involving businesses and their stakeholders. The principles were developed by the [UN] Special Representative [on business & human rights]...The project focused on operational-level grievance mechanisms – that is, mechanisms developed by companies with/for stakeholders affected by their operations. The companies involved in the four main pilots...were Carbones del Cerrejón [joint venture Anglo American, BHP Billiton, Xstrata]...in Colombia; Esquel Group...in Viet Nam; Sakhalin Energy...in the Russian Federation; and Tesco Stores..., working with suppliers in South Africa...Section III reflects cross-cutting lessons learned, setting them out under each principle in turn, and concluding with an explanation of how the principle was adjusted to reflect the learning... [Also refers to HP, Delta Electronics, Chicony Electronics. Annexes with specific lessons from each pilot by Luc Zandvliet, CDA Collaborative Learning; Doug Cahn; Stephan Sonnenberg, Harvard Negotiation and Mediation Clinical Program]

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Related companies: Anglo American BHP Billiton Cerrejón Coal (joint venture Anglo American, BHP Billiton, Glencore) Delta Electronics Esquel Gazprom HP (Hewlett-Packard) Mitsubishi Group Mitsui Sakhalin Energy (joint venture Shell, Gazprom, Mitsui, & Mitsubishi) Shell Tesco Xstrata (part of Glencore)