Where does the responsibility of the individual company begin in a global context, and where does it end? The OECD Guidelines help companies get clarity on this and other issues in relation to responsible business conduct. Globalisation creates opportunities, but a number of social, ethical, environmental and financial challenges follow in its wake…The Mediation and Complaints-Handling Institution for Responsible Business Conduct was established to deal with cases concerning non-compliance with the OECD Guidelines for Multinational Enterprises. The purpose is to ensure maximum compliance with the Guidelines. The Institution is a non-judicial mechanism that enables companies, organisations and public authorities to resolve disputes regarding adverse impacts linked to their activities on matters covered by the Guidelines.