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[PDF] Rights-Compatible Grievance Mechanisms: A guidance tool for companies and their stakeholders

Author: Corporate Social Responsibility Initiative, Kennedy School of Govt., Harvard Univ., Published on: 1 January 2008

...what exactly makes a grievance mechanism effective? This guidance aims to help answer that question. It provides a tool for companies and their local stakeholders jointly to devise rights-compatible, effective grievance mechanisms that maximise the opportunities to achieve sustainable solutions to disputes. A rights-compatible mechanism integrates human rights norms and standards into its processes and is based on principles of non-discrimination, equity, accountability, empowerment and participation. It can deal with most kinds of grievances...including...those that reflect substantive human/labour rights concerns. [case studies refer to HP, Dow Chemical, Tolukuma Gold Mine (part of Emperor Mines), BJ&B, Nike, Reebok, Adidas, Xstrata, Gap, BP, BTC (Baku-Tbilisi-Ceyhan pipeline consortium, led by BP)]

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Related companies: adidas BP Dow Chemical Emperor Mines Gap Nike Reebok (part of adidas) Xstrata (part of Glencore)