Report on "Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms" - with new annexes by Doug Cahn, Stephan Sonnenberg, Luc Zandvliet

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1 June 2011

[PDF] Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned

Author: Caroline Rees, Corporate Social Responsibility Initiative, Harvard Kennedy School, on behalf of UN Special Representative on business & human rights John Ruggie

This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test the practical applicability of a set of principles for effective non-judicial grievance mechanisms...involving businesses and their stakeholders. The principles were developed by the [UN] Special Representative [on business & human rights]...The project focused on operational-level grievance mechanisms – that is, mechanisms developed by companies with/for stakeholders affected by their operations. The companies involved in the four main pilots...were Carbones del Cerrejón [joint venture Anglo American, BHP Billiton, Xstrata]...in Colombia; Esquel Group...in Viet Nam; Sakhalin Energy...in the Russian Federation; and Tesco Stores..., working with suppliers in South Africa...Section III reflects cross-cutting lessons learned, setting them out under each principle in turn, and concluding with an explanation of how the principle was adjusted to reflect the learning... [Also refers to HP, Delta Electronics, Chicony Electronics. Annexes with specific lessons from each pilot by Luc Zandvliet, CDA Collaborative Learning; Doug Cahn; Stephan Sonnenberg, Harvard Negotiation and Mediation Clinical Program]

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Author: Caroline Rees, Corporate Social Responsibility Initiative, Harvard Kennedy School, para el Representante Especial del Secretario General para la cuestión de los derechos humanos y las empresas transnacionales y otras empresas, Sr. John Ruggie

En el presente informe se da cuenta de la experiencia adquirida en un proyecto piloto ejecutado en 2009-2010 a fin de poner a prueba la aplicabilidad práctica de un conjunto de principios para mecanismos no judiciales de reparación de agravios destinados a solucionar las quejas o las controversias que afecten a las empresas y a los interesados en estas...El proyecto se ejecutó en nombre del Representante Especial para contribuir a perfilar esos principios antes de incorporarlos a un conjunto más amplio de principios rectores sobre las empresas y los derechos humanos [se refiere a Carbones del Cerrejón, Esquel Group, Sakhalin Energy, Tesco, Hwelett-Packard]

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