[Business & Human Rights Resource Centre invited Air New Zealand to respond to these concerns. Response provided below.] A wheelchair bound woman who felt humiliated after an Air New Zealand gold elite passenger refused to give up a seat for her says the pair should never have been put in the situation. Tanya Black complained after she was seated on an Air New Zealand flight and was then made to move..."If Air New Zealand had the equipment available at the time, they would have been able to put me in the correct seat and we wouldn't have been in this situation." [she said]...Nicola Owen, the Development Manager at Auckland Disability Law, said there should be anti-discrimination legislation requiring companies to plan ahead for access for disabled people. "New Zealand airlines need to learn to treat passengers with disabilities with respect."....A spokesperson for Air New Zealand said on rare occasions, due to operational issues, the airline may request that a customer move from their allocated seat, and generally customers were happy to oblige. [includes video]