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Article
20 March 2006

GBC Launches Call Center Initiative to Confront India’s Growing HIV/AIDS Crisis - Public/Private Partnership Targets Highly-Affected Population: Young Upwardly Mobile Indians

Author: Global Business Coalition on HIV/AIDS

Today, President and CEO Richard Holbrooke launched the Global Business Coalition on HIV/AIDS (GBC) Call Center Initiative at a roll-out event at iEnergizer Inc., a...Business Process Outsourcing (BPO) and call center services company. A joint...

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Article
22 November 2005

ILO moots work place norms for IT, BPO [business process outsourcing] sectors

Author: Hindu Business Line [India]

...a senior International Labour Organisation official said on Monday that the organisation is mulling a set of directives for call centres and IT service companies besides other industries, to improve the "hazardous" indoor environment conditions that...

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  • Related companies: WNS
Article
30 October 2005

Painful truth of the call centre cyber coolies [India]

Author: Amelia Gentleman, Observer [UK]

Thought to be the first piece of independent research on labour practices in Indian call centres, the study claims that the emerging industry has developed a system for hiring 'productively docile workers', bereft of labour rights and without job...

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Article
24 October 2005

Call Centres no 'sweatshops': Nasscom

Author: Indo-Asian News Service

Indian outsourcing firms follow global labour norms and do not function as "Roman slave ships" as suggested by an autonomous institution of the government in a study, says India's main software industry lobby. "The Indian outsourcing firms have among...

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Story
24 October 2005

India: First major study of labour practices in call centres raises concerns

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Article
24 October 2005

Shining India’s swanky new sweatshops

Author: Dinesh C. Sharma, Hindustan Times

Call centres housed in swanky glass towers may represent the new face of 21st-century India, but the labour practices they follow belong to the 19th century. Though business process outsourcing (BPO) companies are projected as promoters of innovation,...

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Article
1 July 2005
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Author: Roger Fauroux, Président d’Honneur de Saint Gobain

[L]a discrimination vis-à-vis des maghrébins ou des noirs, pour les appeler par leur nom, qu'ils soient français ou non, est dans le domaine de l'emploi, largement et impunément pratiquée... cette réalité est très souvent ignorée ou carrément niée par...

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Article
26 September 2004

Understanding the role of business in the global AIDS crisis [PDF]

Author: Trevor Neilson, Global Business Coalition on HIV/AIDS, in Sustainable Development

There is a growing experience however, from multinational companies to small and medium enterprises, that becoming involved in the fight against HIV/AIDS is crucial, not only for reasons of good corporate citizenship, but increasingly out of a more...

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Article
13 April 2004

Call centre health and safety guide now available

Author: Australian Services Union

A brand new guide to help improve occupational health and safety in call centres has recently been launched by the ASU [Australian Services Union] after extensive trialling in a number of call centres.

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Article
10 November 2003
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Author: Cécile Daumas, Libération

Elles ont entre 20 et 35 ans, ont généralement fait des études, et réclament le droit de travailler. Elles ont aussi rencontré l'islam, portent le foulard, se conformant à une lecture stricte du Coran...En 1989, la question du voile faisait son entrée...

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