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Step-By-Step Guide to Filing a Complaint with a Grievance Mechanism

Author: Centre for Research on Multinational Corporations (SOMO), Published on: 1 June 2013

The following step-by-step guide to filing a complaint with a grievance mechanism provides general advice for complainants to follow. Given the wide variety of grievance mechanisms, it is strongly advised you check the rules and procedures for each mechanism you are considering. This guidance aims to familiarise you with the types of issues you may need to consider, decisions you may need to make, activities you may need to carry out, and information you may need to document in order to file a complaint with a grievance mechanism.

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