November 2018

The following initiatives aim to modernise the way the AusNCP operates, enhancing transparency, accountability and the independence of the complaint handling process.

Initiative 1: Introducing an independent expert examiner for specific instances

...[A]n Independent Examiner will undertake all specific instance case work, including decision-making. ...[T]he Independent Examiner will have autonomy to make decisions independently and draw on the advice and expertise of the advisory body (below).

Initiative 2: New advisory body

To increase transparency, accountability and predictability, the Independent Examiner and secretariat will be supported by an advisory committee comprising government and external members (two corporate and two civil society positions). This body, which will replace the existing Oversight Committee....

Initiative 3: Improved procedural guidance

Revised procedural guidance was released in July 2018 to reflect Treasury's commitment to improved case handling....

Initiative 4: Resource commitment

A departmental budget allocation has been made for the AusNCP to ensure the function remains accessible, including funds for continuation of professional services and three staff within Treasury.

Initiative 5: Improving outreach and promotion

The AusNCP will undertake a minimum of two outreach activities each year and will invite members of the new advisory body to support promotional work. Regular access to stakeholder networks will strengthen the AusNCP's visibility, accessibility and access to expertise.