"Bus companies must give wheelchair users priority, human rights group says", 15 Jun 2016

Bus companies must give wheelchair users priority on vehicles and drop “first come, first served” policies for passengers, an official human rights watchdog will tell the supreme court.

Supporting a test case on the rights of the disabled, the Equality and Human Rights Commission (EHRC) will on Wednesday call for clearer policies to ensure that those confined to wheelchairs can travel more easily…

Paulley sued the company [FirstGroup] for discrimination. In December 2014 the court of appeal decided that transport firms were not required to force one traveller to make way for another. Paulley is now challenging that decision at the UK’s highest court…

Rebecca Hilsenrath, the EHRC chief executive…[said] “…We are saying that bus companies must uphold their responsibility and make it very clear to travellers that those spaces are intended for wheelchairs. Priority should mean priority and drivers should be able to have the discussion with passengers based on a clear formal policy.”…