"Paralympians urged to boycott British Airways after 'disabled woman forced off flight'", 27 Jan 2016

…Athena Stevens, who has cerebral palsy, is pursuing a compensation claim after she was ordered off a [British Airways] flight from London City airport to Glasgow last October. She was told to leave after staff realised they would not be able to fit her electric wheelchair in the hold, despite being informed 72 hours in advance that she would be travelling with it…“I was denied access to the flight due to my disability – cerebral palsy – which is against the law. I’m used to humiliating things happening but that was wrong.” After being forced to disembark, Ms Stevens – who was not offered a refund, replacement flight or compensation – saw that the exterior of her chair had been damaged and the computer that controlled the motors and wheel movement was broken…A spokeswoman for British Airways said: “We are working with the customer and London City airport to resolve the issue. However, as the matter is now in the hands of lawyers it would be inappropriate for us to comment further.” A statement from London City airport said it was also working to resolve the issue but was unable to comment because the situation was being dealt with by lawyers.