General non-judicial mechanisms

ACCESS Facility
Provides database of existing non-judicial grievance mechanisms.
- How to improve effectiveness of non-judicial grievance mechanisms - Access Facility reports back on an expert meeting

“Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned”, Caroline Rees, Corporate Social Responsibility Initiative, Harvard Kennedy School, on behalf of UN Special Representative on business and human rights, John Ruggie, Jun 2011
This report was submitted to the UN Human Rights Council as an addendum to the final report of UN Special Representative Ruggie, in which he presented the Guiding Principles to the Human Rights Council.

"Access to Remedy", Global Rights, Sep 2013
"Learning module for civil society organizations in Sub-Saharan Africa on access to remedy for business-related human rights abuses: the broader system, and business-centered mechanisms."

Step-By-Step Guide to Filing a Complaint with a Grievance Mechanism, SOMO

Community-Driven Operational Grievance Mechanisms, EarthRights International

Video of session on “Access to Non-Judicial Remedy”, UN Forum on Business and Human Rights, 4 Dec 2012
For more from UN Forum on Business and Human Rights click here.

“How to use the UN Guiding Principles on Business and Human Rights in company research and advocacy”, SOMO, CEDHA, Cividep India, Nov 2012
See Part 1: “Step 3: Check process to enable remediation” & “Follow-up strategies”

“The factory floor guide to corporate accountability: Seeking redress for labour rights violations in global supply chains”, Oxfam, Sep 2012

“Accountability Resource Guide: Tools for redressing Human Rights & Environmental Violations by International Financial Institutions, Export Promotion Agencies, & Private Corporate Actors”, Natalie Bridgeman, Accountability Counsel, Jul 2012

“Updated version: Corporate Accountability for Human Rights Abuses: A Guide for Victims and NGOs on Recourse Mechanisms”, Intl. Federation for Human Rights (FIDH), Mar 2012
full report refers to UN Guiding Principles.

For further tools & guidance, see the Resource Centre’s Tools & Guidance Portal

For further reports & articles, see the Resource Centre’s general section on complaints mechanisms.

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