In August 2019, Buzzfeed News published an article linking Amazon's decentralised next-day delivery network to a litany of labour violations, exploitation and fatalities as a result of intense pressure experienced by drivers to meet delivery targets. 

The following month, a ProPublica investigation identified more than 60 accidents since June 2015 involving Amazon delivery contractors that resulted in serious injuries, including 10 deaths.

In both articles, Amazon stands accused of avoiding legal responsibility for fatalities and serious injuries involving drivers delivering its parcels, as Amazon maintains its delivery drivers are not employees, but rather independent contractors hired by third-party companies. Amazon was also accused of continuing to contract with companies that have been repeatedly sued or cited by regulators for alleged labour rights violation, including failed overtime. Amazon is also accused of avoiding responsibility by remaining secretive about its operations - for example, often delivery vehicles do not display an Amazon corporate logo and the company does not disclose information on its accident rate.

In a written statement to both Buzzfeed and ProPublica, Amazon said claims made in the articles "do not provide an accurate representation of Amazon's commitment to safety and all measures we take to ensure millions of packages are delivered to customers without incident." Amazon has also said it requires all delivery service partners to maintain comprehensive insurance, so coverage is available in the event of accidents. Further comments can be found in the articles below.