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Australia: Offshore call centre employees allegedly suffer racism, depression, & health problems but receive low wages

A recent media report raises a number of allegations concerning the use of offshore call centre operators, namely: (1) workers are often subjected to racism; (2) they experience work-related stress leading to clinical depression; (3) their health suffers due to interrupted sleep and unsanitary practice of sharing headphones, while some operators refuse toilet stops outside lunch breaks; and (4) offshore workers receive low wages. The companies mentioned in the report are Telstra, Dodo, and JP Morgan Chase & Co..

Business & Human Rights Resource Centre invited Telstra, Dodo, and JP Morgan to respond. Telstra's response is linked below. Dodo and JP Morgan did not respond.

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JPMorgan Chase

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