This report analyses the harms caused by platforms globally and the civil society response to those harms. ... [N]ever has the platform economy been so significant; social, political and economic life has moved online. ... At the same time, never has the public and societal importance of platforms been more apparent... This report examines issues identified by CSOs where platform harms have caused problems: content issues, user concerns, work and the impact on the wider economy.

... [T]here’s a division over approach to content issues; while there is a general sense that some form of regulation is an essential way of holding companies to account, in the field of content regulation opinion is divided and there is, as yet, no overarching consensus on the right approach.

... The lack of accountability to local actors of US-based companies is a consistent theme in this report. Few CSOs globally are interested in trying to shape the internal behaviour of US-based companies. ... While some organizations privilege engagement with platform corporations (and even take funding from them), others focus on tactics such as litigation and naming and shaming.