"Business and Human Rights Resource Centre: Weekly Update Article Response", 22 September 2020

“These claims are not true. Like most companies, we have performance expectations for every Amazonian – be it corporate employee or fulfillment center associate and we measure actual performance against those expectations. Associate performance is measured and evaluated over a long period of time as we know that a variety of things could impact the ability to meet expectations in any given day or hour. We support people who are not performing to the levels expected with dedicated coaching to help them improve.”

“Open Markets is a perennial critic that willfully ignores the fact that Amazon has created more jobs than any other company during the past decade, jobs that come with industry leading wages and benefits.”

Full company response attached