16 Nov 2025
UK: Migrant delivery riders for Deliveroo, Uber Eats & Just Eat allege "challenging, low-paid" working conditions, incl. 12-hour days, harassment & injuries; incl. cos. comments
အကျဉ်းချုပ်
Date Reported: 16 Nov 2025
Location: United Kingdom
Companies
Deliveroo - ClientAffected
Total individuals affected: Number unknown
Migrant & immigrant workers: ( Number unknown - Brazil , Express delivery , Women , Unknown migration status ) , Migrant & immigrant workers: ( Number unknown - Sudan , Express delivery , Men , Unknown migration status ) , Refugees: ( Number unknown - Syria , Express delivery , Gender not reported , Unknown migration status ) , Migrant & immigrant workers: ( Number unknown - Syria , Express delivery , Men , Unknown migration status )Issues
Work & Conditions , Sexual harassment , Violence , Occupational Health & Safety , Access to InformationResponse
Response sought: Yes, by Journalist
External link to response: (Find out more)
Action taken: Deliveroo responded to The Guardian, saying, "the overwhelming majority of riders tell us they are satisfied working with us...we are always looking at ways to raise the quality of self-employed work. We were the first major delivery platform to support unionisation and voluntarily partner with the GMB. Earlier this year we increased riders’ minimum hourly earnings guarantee and have introduced numerous valuable protections, such as free insurance, sickness cover and financial support when riders become new parents.”
Source type: News outlet
အကျဉ်းချုပ်
Date Reported: 16 Nov 2025
Location: United Kingdom
Other
Not Reported ( Express delivery ) - ClientAffected
Total individuals affected: Number unknown
Migrant & immigrant workers: ( Number unknown - Türkiye , Express delivery , Men , Unknown migration status )Issues
Poverty Wages , Reasonable Working Hours & Leisure Time , Occupational Health & SafetyResponse
Response sought: မဟုတ်
Source type: News outlet
အကျဉ်းချုပ်
Date Reported: 16 Nov 2025
Location: United Kingdom
Companies
Just Eat - ClientAffected
Total individuals affected: Number unknown
Migrant & immigrant workers: ( Number unknown - Brazil , Express delivery , Women , Unknown migration status )Issues
Work & ConditionsResponse
Response sought: Yes, by Journalist
External link to response: (Find out more)
Action taken: Just Eat told The Guardian, “our pay rates are competitive...and data shows that couriers delivering for Just Eat earn, on average, significantly over the national living wage for the time they are on an order. We want all couriers on our network to work safely and we give extensive support on topics from road safety to customer interactions.”
Source type: News outlet
အကျဉ်းချုပ်
Date Reported: 16 Nov 2025
Location: United Kingdom
Companies
Uber Eats - Client , Uber - Parent CompanyAffected
Total individuals affected: Number unknown
Migrant & immigrant workers: ( Number unknown - Brazil , Express delivery , Women , Unknown migration status )Response
Response sought: Yes, by Journalist
External link to response: (Find out more)
Action taken: Uber Eats told The Guardian, “the safety and wellbeing of everyone who uses our platform is our top priority...and there are a number of safety features designed for couriers … We offer a flexible way for thousands of couriers to earn while being able to choose when, where, and for how long they work. While the vast majority are satisfied with their experience on the app, we work closely with our union partner, GMB, to ensure couriers’ interests are always represented.”
Source type: News outlet
“Life as a food delivery worker: ‘Sometimes men open the door naked’”
To earn a living as a delivery rider, some work 10-12 hour days, contending with low pay, exhaustion, accidents, injuries and harassment. Is this a new form of modern slavery?
“I earn more cleaning toilets than I do from being a Deliveroo rider,” says Marina, a Brazilian woman who juggles two jobs to support her 12- and 18-year-old daughters.
Marina, Adam and Mohammed are just a few of the hundreds of thousands of food delivery riders in the UK, mostly working for the big three players, Just Eat, Deliveroo and Uber Eats. Most are migrants…
The government has been clamping down on people working illegally …but those the Guardian interviewed … say they are working legally in challenging, low-paid conditions that many Britons would find unacceptable…
The delivery platforms reject this characterisation. “The overwhelming majority of riders tell us they are satisfied working with us,” a spokesperson for Deliveroo says…
“The safety and wellbeing of everyone who uses our platform is our top priority,” says Uber Eats…
“Our pay rates are competitive,” says Just Eat, “and data shows that couriers delivering for Just Eat earn, on average, significantly over the national living wage…