Thank you for your enquiry and apologies for the late reply. We appreciate the opportunity to respond.

I have included a reply to your substantive questions about our content moderation work. However, I also wanted to point out that we did not contribute to the article you reference, so cannot verify the claims/facts within it.

The wellbeing of our people is a top priority. We actively listen to their experiences and provide wellbeing support and resources. As a talent and innovation-led organization, our people’s wellness comes first.

At every turn, we examine how to best care for those who do this important work, which align with a critical public safety mission. We review this regularly to provide an industry-leading wellness program and comprehensive support services. Our people have unrestricted access to proactive and on-demand coaching provided by mental health professionals.

We comply with all local laws and visa requirements, provide competitive wages and career advancement. Our global standards and policies apply to protect our workforce, irrespective of national origin. These policies include the right to raise good faith concerns without fear of retaliation.