"India’s gig economy drivers face bust in the country’s digital boom", 25 January 2023

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Many gig workers in India...frequently experience deactivation of their accounts on platforms, often for simply speaking out about issues. However, the platforms tend to evade accountability for these actions.

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Nonetheless, gig workers in India who work with platforms such as cab-hailing companies Ola and Uber, as well as food and grocery delivery apps such as Swiggy, Zomato and Zepto and service platforms including Urban Company, have many pain points....The problems are chiefly related to declining income, increasing variable expenses and lack of welfare schemes and social security.

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A Swiggy spokesperson refuted the claims of seeing a decline in payments and said the earnings of its delivery workers increased by 22% in 2022 compared to when the pandemic started in 2020...

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“Uber has always met with driver partners to listen to their feedback about their experience with Uber and ensure we take that into account when making product changes and formulating policies. During COVID, we engaged with the driver community specifically to ask them how best to disburse emergency relief funds,” the spokesperson said...

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Ola did not respond to a request for comment on the matter.