...secured a $5.2 million settlement with three delivery app companies that failed to pay workers minimum wage in 2023 and 2024...

The three companies—Uber Eats, Fantuan, and HungryPanda—will pay nearly 50,000 workers who the city found were cheated out of wages when customers canceled orders. …The city’s Department of Consumer and Worker Protection (DCWP) determined that all three companies failed to follow these rules.

DCWP also found that Uber Eats used automated rules to deactivate workers from the app even when cancellations weren’t their fault. The company does not publicly disclose the threshold for automatic deactivation. The settlement will reverse these wrongful deactivations, with Uber agreeing to reinstate up to 10,000 workers…

Al Noman, a 37-year-old delivery worker from Bangladesh who was deactivated by Uber Eats, estimated he was late delivering a few out of over a hundred orders. “I am left with no information about why I was deactivated from the app. I went to the Uber offce and all they said was sorry, we cannot help you,”...

Abdoul Karim Compaore, 32, said he was deactivated from Grubhub after a customer changed their delivery address mid-order. Workers are hoping the city can bring other companies like Grubhub to the table as well...