”Hong Kong budget airline HK Express vows to boost training after blind duo taken off flight“ 15 July 2024

HK Express, Cathay Pacific Airways’ budget wing, has apologised again for its “insufficiency” and promised to boost staff training after two visually impaired passengers were ordered off a flight in Hong Kong...

The Hong Kong Blind Union on Monday handed in a petition to the Transport and Logistics Bureau to ask for its help in dealing with the incident. The union also asked authorities to improve monitoring systems as they renewed its call for an inquiry carried out by Cathay Pacific.

“HK Express has completed a comprehensive internal investigation into this incident,” the budget carrier said...HK Express added that a difference of opinion between ground staff and cabin crew on the duo’s fitness to fly because of their disablilty was the reason the two were ordered off the plane, which was scheduled to take off for Tokyo...It added that the budget airline was “committed” to improvements in training and implementation procedures to prevent similar incidents in the future...

The Hong Kong Blind Union said it had asked HK Express’s parent company to carry out an investigation and that it was disappointed it had not received a reply...