We write on behalf of the Safaricom Group regarding your email dated 27 August 2025. Safaricom unequivocally denies the allegations in the referenced media report suggesting it collaborates with Ethiopian state agencies—or any government—to monitor communications using Deep Packet Inspection (DPI) or any other technology. These claims are entirely false, misleading, and unsupported by any credible evidence. Safaricom operates in full compliance with all applicable laws and is committed to protecting the privacy and security of its customers’ communications.

A full statement from Safaricom is attached above