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13 Feb 2024

The Irish Times

Dublin food delivery riders to join international strike on Valentine’s Day

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Food delivery riders in Dublin are to strike on Valentine’s Day in protest over levels of pay that they say are too low. The planned action will coincide with similar demonstrations in the UK and the US...

The riders, many of whom are from Brazil and other South American countries, have cited the poor rates of pay offered by Deliveroo, Just Eat and Uber Eats for their protest. A union representing riders says payment has fallen to as little as €1 per order.

Riders say that payments have decreased over time and many are paying-off loans for bicycles and renting accounts from others with the necessary visas...

A spokesperson for Deliveroo said the company “aims to provide riders with the flexible work riders tell us they value, attractive earning opportunities and protections”.

“Rider retention rates are high and the overwhelming majority of riders tell us that they are satisfied working with us. We are pleased to also be able to offer riders free insurance, sickness cover, financial support when riders become new parents and a range of training opportunities.”

An Uber Eats spokesperson said: “We offer a flexible way for couriers to earn by using the app when and where they choose. We know that the vast majority of couriers are satisfied with their experience on the app, and we regularly engage with couriers to look at how we can improve their experience.”

A spokesperson for Just Eat said: “This issue has not been brought to the attention of Just Eat Ireland through our courier network. However, we take the concerns of all couriers extremely seriously. Their welfare is important to us, and we welcome their feedback.

“Just Eat consistently engage with couriers through a number of channels, including regular pulse surveys, emails, chat function in the app while on a delivery, and offline messaging with courier support.”