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7 Jul 2023

IHG Hotels & Resorts

IHG response re conditions for subcontracted workers at USM Qatar

IHG were invited to provide the following:

  1. Respond to the report’s findings, and
  2. Disclose what steps it has taken to investigate and remedy workers for the abuse reported.


We have investigated the concerns highlighted in the report and can confirm that the InterContinental Doha Beach & Spa worked with USM from 2015 to April 2020, after which the contract was terminated. None of the IHG Hotels in Doha worked with USM during the Qatar World Cup. We work to ensure that our operations across markets, including Qatar, have appropriate policies and processes in place and that hotels are provided with tools and resources to help navigate identified risks...