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4 Apr 2022

Annie Njanja

Kenya: Former employee sues Meta & Sama for alleged poor work conditions

"Meta and Sama face legal action in Kenya for alleged poor work conditions"

Meta and Sama, its main subcontractor for content moderation in Africa, are facing a lawsuit in Kenya over alleged unsafe and unfair working conditions if they fail to meet 12 demands on workplace conditions brought before them. Nzili and Sumbi Advocates, the law firm representing Daniel Motaung, a former Sama employee who was laid off for organizing a strike in 2019 over poor working conditions and pay, in a demand letter seen by TechCrunch, accused the subcontractor of violating various rights, including that of health and privacy of Kenyan and international staff...

“Facebook subcontracts most of this work to companies like Sama – a practice that keeps Facebook’s profit margins high but at the cost of thousands of moderators’ health – and the safety of Facebook worldwide. Sama moderators report ongoing violations, including conditions which are unsafe, degrading, and pose a risk of post-traumatic stress disorder (PTSD),” Motuang’s lawyers said...

Sama, in a post published after the exposé, denied the any wrongdoing stating that it is transparent during its hiring process and has a culture that “prioritizes employee health and wellness. “We understand that content moderation is a difficult but essential job to ensure the safety of the internet for everyone, and it’s why we invest heavily in training, personal development, and wellness programs,” said Sama.