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6 Feb 2024

By Fairwork

Rejoinder from Fairwork to cos. responses re- Uganda digital platforms report

Fairwork evaluates working conditions on digital labour platforms and evaluates them based on five Principles of Fairwork. The Principles were developed through an extensive literature review of published research on job quality, years of research with platform workers and online freelancers, and consultations with a diverse range of stakeholders, including workers, platforms, trade unions, and labour activists.

Fairwork gives every platform a score out of ten based on their adherence to the Fairwork Principles. The project gathers evidence through three methodologies: desk research, worker interviews and surveys, and interviews with platform management. Each of our five Principles is divided into two thresholds…

The Fairwork Uganda ratings for 2023 have followed this standardised methodology to evaluate 12 platform companies. Only Glovo was able to provide sufficient evidence that they met all the criteria for two of the points: one point for Fair Contracts and one for Fair Management. Fairwork supports the initiatives that Glovo, and other companies in Uganda, have taken so far to support platform workers. Fairwork has also provided advice, when possible, on how these companies can improve their practices and, as a result, their Fairwork rating in the future. We hope to see companies in Uganda taking further steps to meet all the criteria outlined in the Fairwork Principles.